Chinese hackers managed to penetrate the Hanoi airport and Vietnam Airlines systems last week (read more here).
Vietnam Airlines apparently still has issues trying to get its Lotus Miles frequent flier program up and running after the breach. They have released the following statement and emailed it to the program members.
Here’s the email sent by Vietnam Airlines:
It is rather inconvenient to having to show your frequent flier card at every point of contact such as having access to SkyPriority lanes at the airport (check in, security and boarding).
Let’s hope that the airline can swiftly restore the online access for redeeming miles. Having to deal with offices is very inconvenient.