A LoyaltyLobby reader sent an email regarding a flight delay issue with Air France and getting compensated for it.
Here’s the email from the reader:
I like to ask you opinion regarding a problem we (me, my wife and son) faced with Air France.
I have Alitalia Freccia Alata (Skyteam Gold Elite status) card. During check-in IST for CDG flight, I was informed that I will miss my connection to LAX due to late arrival of AF plane. Therefore, they offered me to take IST-CDG flight with one hour delay and to stay overnight at Paris and to take next day flight to LAX. I clearly asked in IST Funny thing is that Air France transit desk at CDG refused to arrange the hotel and catering. So I paid the hotel both in LAX and CDG Hilton.
Please assist how I can get a compensation.
There are few things that the reader doesn’t include here.
1. Which airline operated the CDG-LAX flight?
2. Was this one ticket?
3. What was the date?
My assumption here is that the flights were operated by Air France and that the passengers were holding throughout ticket (no separate tickets).
Passengers should be eligible for 600 euros each in cash per EC 261/2004 and Air France is also required to provide care such as the hotel accommodation and dinner/lunch/breakfast.
I would first contact Air France via their website and request EC 261/2004 delay compensation for each of the passengers and the hotel accommodation + dining in Paris.
It depends what Air France’s reply is how to proceed. They either deny the claim, pay only for the care part or pay care + EC 261/2004.
There are companies that handle these EC 261/2004 compensations on passengers behalf but their usual cut is anywhere from 30% to 40%. I would try to resolve the issue with the airline first.
The European Union EC 261/2004 legislation is very proconsumer and clearly spells out (after several court rulings) what the compensation should be in case on long delays such as the case here. It is unfortunate that many airlines try to dodge claims.
Let’s hope that the reader is successful here dealing with Air France