Southwest Airlines sent out emails today to its A-List and A-List Preferred Rapid Rewards members introducing them to a new status benefit.
Effective today, A-List and A-List Preferred members are eligible for free same day stand-by between the same city pairs and within two hours of original flight(s). Note that this benefit is only for status members. Other passengers on the same itinerary are not eligible for it unless they have A-List status too.
You can access Southwest Airlines Rapid Rewards here.
Here’s the email text:
Rapid Rewards® just got more rewarding! Beginning Tuesday, September 13, A-List and A-List Preferred Members will get to enjoy free same-day standby as a new benefit when flying standby within two hours of your original scheduled departure, between the same city pairs, and on the original date of travel.
To take advantage of this new benefit, see a friendly Customer Service Agent at the airport on your day of travel.
And the terms and conditions:
Free same-day standby is not available at Southwest kiosks. Please see a Customer Service Agent at the airport for this benefit. New flight must depart within two hours of original scheduled departure, between the same city pairs, and on the original date of travel. On flights outside of the two hour free same-day standby window, A-List and A-List Preferred Members will receive priority standby and will be required to pay the difference in fare if a seat becomes available. Free same-day standby and priority standby will not be provided for non-A-List or non-A-List Preferred Members in the same reservation.
Obviously this is a welcomed change but seems that Southwest Airlines IT is not able to handle it yet.
The passenger must see a customer service agent at the airport to take advantage of this offer. Aren’t those lines usually long? The standby is not available via their website, call center or airport kiosks.
Also, the fact that the new flight must be within 2 hours of the original flight and between the same city pairs really limits the use of this benefit to very high frequency routes on Southwest’s network.