Hilton HHonors has had a Best Price Guarantee program for years where they promise to match a lower third party price and give you $50 gift card (US members) or lower the price by an additional $50.
Now, Hilton had changed the program and promised to match the lower price and give you an additional 25% off. There is no additional gift card offered.
You can access the Hilton Best Price Guarantee here.
Here’s the information that Hilton sent us:
Starting next week, Hilton will discontinue issuing the current $50 Amex Gift Card/International Folio Credit for approved BPG claims and instead offer a 25% discount off the lower price.
Here are details on the new process:
Make a confirmed reservation through an official Hilton booking channel.
Find a qualifying lower price for the same accommodations within 24 hours after making your reservation? Submit a BPG claim for our team to review.
If your claim is approved, we will honor the lower price AND take an additional 25% off the room rate for each night of your stay.
You will receive confirmation of your new rate.
There are many issues with Hilton’s Best Price Guarantee including that you never get confirmation that your claims was received and then they claim that you never filed one when you contact the team in few days time.
Also, there are too many ambiguous rules that the Hilton team come up with when denying your claim that it is just better to book the lower rate on third party site,