Reader Question: Room Upgrade Disqualifies Earning 10,000 Bonus Points On Le Club AccorHotels Promotion?

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A LoyaltyLobby reader dropped me an email about the issue he is having getting Le Club AccorHotels to award 10,000 bonus points.

reader-question-le-club-accorhotels-up-to-10000-bonus-points-september-12-december-26-2016

Remember that you can always email me, send a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

You can access Le Club AccorHotels here.

Here’s the email from the reader:

And I thought now will share my story

I am LeClub Gold Member

I was signed up for their 10.000 points for 4 stays bonus. And has followed all directions lines, there is nothing and come after.

I have now had my 4 stay, but now they refuse to give me the bonus points because the hotel during my stay has upgraded me free to a better room (Because I’m a gold member) And when you have been upgraded, do not get bonus pointne manifest.

I feel a bit screwed. But they refuse.

Have you heard of others have had similar experiences

I’m almost furious

You have to be careful with the Le Club AccorHotels bonus points promotions:

1. Make sure that you are signed up for the promotion

2. Make sure that both the booking and consumed dates are valid

3. Pay the entire stay using cash or card (no partial payments using points/vouchers)

4. Must be Le Club AccorHotels participating hotel (there are now hotels sold on Accor’s website that don’t give any benefits or participate promotions)

Based on the brief message from the reader, I don’t believe that any of these apply. Le Club AccorHotels had an issue last year where online check in somehow changed the booking date to the check in date causing plenty of headaches for those participating to promotions.

I believe that the property in question doesn’t process the upgrades properly and somehow changes the booking date. Upgrades don’t affect bonus points earnings from the promotions.

The reader should escalate this issue with Le Club AccorHotels customer service and hope that someone reading the message or taking to the phone call has some comprehension skills left.

Conclusion

I haven’t had any issues recently with these Le Club AccorHotels fixed points bonus promotions. Earned the 10,000 points for the last promo without any issues and now hoping the fixed bonus points to post for my stays in Rio this week (different offer).

It is unfortunate that there is very little customer support in case of Le Club AccorHotels. You sometimes need to contact them number of times to have simple issue fixed.

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