Late last week, IHG Rewards Club sent out “Member booking update” emails to members and I covered this on my post past Saturday (read more here).
Many members were as baffled as I why IHG Rewards Club would send out an email that contained no new information about the booking process. Seems that some information was omitted from the English version of the email compared to the Chinese one, however.
You can access IHG Rewards Club here.
Here’s the email sent to Ambassador members in English:
Here’s the email sent to Ambassador members in Chinese:
Here’s an additional info included an email to IHG members in Chinese:
And here’s information what that circled means in English:
From 2017, Member need to call and register Guest name with reservation center at least 7 days before, If reward night is not for member himself.
I have requested information from IHG Rewards Club spokesperson if this only applies for members in China, those redeeming for China or for all members. Also, does China include Greater China that is usually interpreted as China + Macau, Hong Kong and Taiwan.
Interesting to find out that the reason for this weird email was only included in the version that was sent to the Chinese members. It would be good to know if this change applies to gifted award stays worldwide. Let’s hope that the IHG spokesperson can figure this one out.
I sometimes gift an award night and it is easiest to do with programs that allow second guest to be added to the reservation during the booking process. Would rather not waste my time having to call the program to make the booking.