IHG Rewards Club has now sent out a proper email to clarify the one sent to couple of weeks back titled “Member booking update” that caused more confusion than clarity. I have covered that issue on my recent posts here, here, here and here.
This new email “Notification of Membership Policies” that was sent out to members in Greater China this morning is the one that should have been sent out in the first place. It clarifies the issues that IHG tried to (mis)communicate on the previous one.
You can access IHG Rewards Club here.
Here’s the email:
We’ve made some changes to our IHG® Rewards Club program to ensure an even more pleasant experience each and every time you stay with IHG®.
Effective from 1 January 2017:
Updates to member benefits
IHG® Rewards Club members can earn points and enjoy all exclusive member benefits when booking directly (*1) with IHG® (IHG.com, IHG® App, IHG® brand sites, Central Reservations or IHG® hotels). (*2)
Gold Elite, Platinum Elite, and Spire Elite members of the IHG® Rewards Club may extend their check-out times to 14:00.
Meanwhile, as an environmentally-conscious company and take into account that ways guests are now consuming their news is changing, we will no long deliver newspapers to member rooms. However, if you still require a newspaper, please ask our hotel staff .
*1. Members will not receive all member-exclusive rewards if they do not book directly with IHG as men
*2. This also applies to corporate business bookings made through your company’s travel agency or travel department.
Updates to Reward Nights (Free Nights)
For your account security, when you stay at any IHG hotels in Greater China (including mainland China, Hong Kong, Macau and Taiwan) with Reward Nights (Free Nights) the following restrictions will now apply: if a guest who is not the original booking member intends to check in at a hotel, the original booking member must call the IHG® Rewards Club Service Center (*3) to provide additional guest information no less than 7 days prior to the check-in date, otherwise the booking will be cancelled. (*4)
*3. IHG® Rewards Club Service Centre: 800 830 1128 or 86 21 2033 4848 for outside mainland China.
*4. To change any provided information, the member must follow the same procedure mentioned above. Please refer to member terms and conditions for more details.
Based on the information that I have received from the IHG Rewards Club and the recent T&Cs changes (read more here) the Greater China award night redemption change when booked for a third party applies for members worldwide.
This third email that IHG Rewards Club has now sent out about these changes is the one that they should have emailed out in the first place. How difficult could that have been? They should inform members outside of Greater China about these changes too.
If IHG Rewards Club wants to make member accounts more secure, they should implement some other method signing in that four digit PIN that are very easy to crack (or guess what one might be).