The other week, I had a reader question (access here) regarding the Pullman Khao Lak’s situation with Le Club AccorHotels and clarity surrounding the hotel’s affiliation with the chain.
Accor has now confirmed (surprised!) that Pullman Khao Lak Katiliya Resort & Villas will exit Accor’s system on December 31, 2016. Le Club AccorHotels members don’t get any elite benefits, won’t earn points or night credits, cannot redeem vouchers (those used for upcoming stays will be refunded) but aren’t allowed to cancel their reservations without incurring extra fees.
You can access Pullman Khao Lak’s website here.
Here’s what Accor has sent to one of reader’s (Google translate):
We wish to inform you, as a partner / a Le Club Accorhotels, a change relative to a hotel where you planned to stay.
As of 31/12/2016, the Pullman Khao Lak Katiliya Resort and Spa will not be part of the Accorhotels group.
Your reservation for the hotel is confirmed, but the stay will not allow you to enjoy the benefits of the loyalty program Le Club Accorhotels as obtaining points, the use of the app Places by Le Club Accorhotels or attention given to your level.
In addition, vouchers hotel “Le Club Accorhotels Rewards” will no longer be accepted.
If you have booked your stay at this hotel with the service “Book with my points”, your points will be credited back to the account, and you must pay to the hotel, the total amount of the invoice with another means of payment accepted by the establishment.
For any questions please contact Customer Service by logging into your account.
Thank you for your understanding, and we remain at your disposal.
The team Le Club Accorhotels
Those members that do not wish to stay at this property due to the fact that it is changing flag (term used for hotel rebrands) should contact the hotel and request a refund.
The fact that one doesn’t receive any benefits, points or night credits is enough to initiate a charge back with the credit card company in case that a refund from the property is not forthcoming.
Interesting to see under whose flag this property is to come January 1, 2017. The hotel was previously a Le Meridien and was reflagged as Pullman after that.