IHG Rewards Club has quietly updated the Terms and conditions governing the Ambassador and Royal Ambassador programs effective January 20, 2017.
The updated T&Cs now include even more exceptions of suites where Ambassador and Royal Ambassador members cannot rely being upgraded. The upgrade and lounge access rules have been updates as well.
You can access the Ambassador program T&Cs here.
Sweet or savory snack are now added in addition to the fresh fruit. I don’t believe that you can still add this to your preference list.
Royal Ambassador upgrades:
The T&Cs have now been updated that Royal Ambassador members are eligible for two category upgrade + club lounge access everywhere else besides Greater China (China, Hong Kong, Macau & Taiwan – no IC hotels on the last two anyway). Greater China ICs are not required to provide Club access but the upgrade wording is the more generous one used previously.
InterContinental Alliance Resorts:
They have now added the fact that the minibar benefit for Royal Ambassadors are not included at the two properties (Venetian & Palazzo). They do get $100 minibar credit per stay, however.
InterContinental Excluded Suites From Upgrades Additions:
- InterContinental Grand Stanford Hong Kong: Presidential Suite
- InterContinental Berlin: Diplomatic & Park Suites (Club suites now upgrade eligible)
- InterContinental Los Angeles Century City: Presidential Suite, Elite Honeymoon Suite & Premier Suite with Terrace
- InterContinental Sanya Haitang Bay: InterContinental Superior Suite
- InterContinental Lisbon: Presidential Suite & Panoramic Suite
InterContinental Excluded Suites From Upgrades Additional Hotels:
- InterContinental Frankfurt: Presidential Suite
- Presidente InterContinental Mexico City: Master Suites (Leonora Carrington, Remedios Varo, Alberto Gironella and José Guadalupe Posada) & Presidential Suites (José Clemente Orozco, David Alfaro Siqueiros and Diego Rivera)
- InterContinental Budapest: Presidential Suite & Executive Suites
- InterContinental Malta: Duplex Suite, Ambassador Suite, Penthouse & Presidential Suite
- InterContinental London The O2: The Penthouse, 1 Bed Club InterContinental Suite & 2 Bed Club InterContinental Suite
- InterContinental Qingdao: Presidential Suite, Deluxe Aqua Suite Ocean View, Aqua Suite Ocean View, Executive Suite Ocean View & Aqua Deluxe King Ocean View
- InterContinental Shanghai Puxi: Club Suites
- InterContinental Bali Resort: Uluwatu, Jimbaran, Bukit Suite, Imperial Villa & Jivana Villa
- InterContinental Grand Seoul Parnas: Residence King, Club Residence Suites & Club Mountain Suites
- InterContinental Seoul Coex: Business Suites, Corner Suites, Club Corner Suites, Ambassador Suite & Presidential Suite
- InterContinental Pattaya: Baan Sai Chol 1 bed Pool Villa & Baan Sai Nam 2 bed Pool Villa
- InterContinental ANA Tokyo: Imperial Suite, Presidential Suite, Japanese Suite & Executive Suite
- InterContinental Osaka: Deluxe Suite, 2 bed Residence Superior, 2 bed Residence Deluxe, 2 bed residence Premium & 3 bed Residence Premium
- InterContinental Dubai: Signature Suite, Presidential Suite &Royal Suite
When InterContinental first started to list the suites that were thought to be something really special and thus excluded from the Ambassador and Royal Ambassador upgrades, the list was very very short. Now, the list has grown to monstrous and includes something really basic such as Executive and Club Suites at some hotels (that should be the basic Royal Ambassador upgrade in the first place).
It is usually the InterContinental hotels that have given Royal Ambassadors bad upgrades in the first place that have these long lists. If they feel contempt against Ambassadors and Royal Ambassadors, why keep affiliation with the InterContinental brands and the IHG in the first place?
Not sure why the InterContinental COES in Seoul has excluded the corner suite that I received there two weeks ago?
IHG Rewards Club used to have a date at the end of the long T&Cs indicating the last date when they were updated. This has now been removed also.