A LoyaltyLobby reader sent me an email about any extra benefits for Marriott Rewards platinum Premier members over regular Platinum?
You can access Marriott Rewards here.
Here’s the email from the reader:
I have been subscribing to the Loyalty Lobby for a few years now, I get some great and useful information. Thank you
There have been a few past posts regarding Marriott Platinum Premier status, I noticed that I have recently been escalated to this level.
I wrote to Marriott to ask them what the additional benefits actually were and I received the following response. In essence it appears that there are no tangible benefits of being a Platinum Premier Elite member.
Their response is as follows:
“Thank you for contacting Marriott Rewards regarding our highest Elite level.
Marriott Rewards has designated Platinum Premier status as the preeminent Elite level attainable by our members. This prestigious recognition is valid for one year and only the top three percent of all Platinum Elite members earn it.
The opportunity for Platinum Premier status is merited after a comparison of the account activity for each Platinum Elite member from the previous calendar year. Members are apprised of their upgrade in status after our annual system wide update.
In addition to the many benefits of Platinum Elite status, Platinum Premier members have access to a dedicated phone line and e-mail address for assistance with the following services:
* Booking hotel reservations
* Booking rewards redemption stays
* Coordinating partner rewards member may choose
* Inquiries regarding their Loyalty Rewards account
I see you have been a member of the Marriott Rewards program since 2007. Thank you for your ten years of membership.
Please reply with any questions you may have regarding your Marriott Rewards account, and thank you for choosing Marriott as your preferred hotel chain.
Don’t think that this Platinum Premier-status is very well thought through as the response from the Marriott Rewards customer service illustrates. There are basically no additional hard benefits over “regular” Platinum members. Some properties may offer better upgrades or higher amenities for Platinum Premier members, however.
Not sure how well this is going to go down with SPG Ambassador members that do receive some extra benefits, although even Starwood has over promised and under delivered it, once the programs are merged.