Marriott Rewards is the only rewards program that I frequent that provides very specific Elite Benefits Guarantees from failed Platinum amenity delivery (or when front desk doesn’t ask) to guaranteed bed type preferences.
Many SPG Platinum members have now linked their accounts to Marriott Rewards and status linking between both programs are active (read more here). Marriott Rewards Silver, Gold and Platinum members should be aware of what GUARANTEED benefits they have and what compensation is mandated by corporate in case of failed delivery by the property.
You can access the Marriott Rewards page for Elite Benefits Guarantee here.
Note that the guest eligible for any of the guarantees below must invoke it while still at the property before checking out.
Ultimate Reservation Guarantee (Silver, Gold & Platinum)
Ultimate Reservation Guarantee means that it is very expensive to walk (meaning hotel is sold out and the guest is accommodated at other hotel) elite members.
Remember that your reservation must include Marriott Rewards number in order to qualify.
- JW Marriott, Autograph Collection, EDITION, Renaissance, Marriott Gaylord and Delta hotels all elite members are eligible for $200 cash compensation + 90,000 Marriott Rewards points.
- AC Hotels, Courtyard, SpringHill Suites, Residence Inn, Fairfield Inn, Towne Place Suites, Moxy and Proteal hotels the compensation is $100 and Platinum members are eligible for an additional 90,000 Marriott Rewards points.
- The guarantee at Ritz-Carlton hotels is only available for Platinum members that are eligible for $200 and 140,000 Marriott Rewards points.
Note that the offending hotel is also required to accommodate the guest at nearby property (usually higher quality) and settle the bill with the hotel that the guest was moved to.
Here’s case where Platinum member was walked twice within a week:
Guaranteed Room & Bed Type (Gold & Platinum)
Here it comes more complicated. The reservation must have been done the day before scheduled arrival for the room guarantee to apply and the bed type preference must be on the member’s profile.
Room type guarantee for Gold members is only applicable for stays in the United States or Canada. Platinum members are eligible for this for stays worldwide.
Platinum members are eligible for both room and bed type guarantee.
- JW Marriott, Autograph Collection, Renaissance, Marriott, Gaylord and Delta hotels the compensation is $100
- Courtyard, SpringHill Suites, Residence Inn and Protea hotels the compensation is $50
- Fairfield Inn, TownePlace and Moxy hotels the compensation is $25
Here’s an example of my bed type guarantee case at the Canadian Marriott:
Guaranteed Lounge Access/Breakfast (Gold & Platinum)
You have to remember that Courtyard, EDITION, Ritz-Carlton, AC Hotels and all resort locations are excluded from the lounge access/complimentary breakfast benefit.
Gold and Platinum members are eligible for lounge access at JW Marriott, Autograph, Renaissance, Marriott and Delta hotels. The access includes one guest as well.
Those hotels in Europe that don’t have lounge offer continental breakfast for two or 750 Marriott Reward points. In the US & Canada, when the lounge is closed members can choose between continental breakfast for two or 750 Marriott Rewards points per day.
Then there are some hotels that don’t offer breakfast in the restaurants in the case lounge is closed. Gold and Platinum members are eligible for 1,000 points in these instances.
Gold and Platinum members are eligible for $100 compensation if lounge access and/or breakfast is not provided, as long as the long list of exclusions are met.
48-Hour Guaranteed Availability (Platinum)
This should automatically apply as long as you are signed in to your Platinum account and try to make a reservation. There are dates when this benefit does not apply. The rate can be extremely high, however.
Guaranteed Platinum Arrival Gift (Platinum)
This is the guarantee that you can utilize most often and collect some $$$ in the process.
Hotel must offer you the choice of the F&B amenity or points (there are brand exclusions as listed below) at the time of checking in. The hotel cannot assume that you choose the points or the F&B. They need to ask for your preference.
If the hotel fails to ask or fails to deliver the chosen F&B choice, member is then eligible for cash compensation.
- JW Marriott, Autograph Collection, Renaissance, Marriott & Gaylord the compensation is $100
- Courtyard, SpringHill Suites, Residence Inn, AC Hotels & Protea the compensation is $50
- Fairfield Inn, TownPlace Suites and Moxy the compensation is $25
EDITION and Ritz-Carlton hotels only offer bonus points for Platinum members and are thus excluded.
Here are few cases with missed Platinum arrival gift:
It is surprising how often hotels miss the Platinum arrival gift and then the guest can exercise the guarantee.
Remember that hotels must offer this at the time of checking in. Offering the amenity choice at the time of checking out or in the morning is not adequate. Also, it is the choice of the Platinum member what his/her choice is.
I usually give the hotel a couple of hours to ask this after checking in before invoking the guarantee. Also, if the hotel has gone above and beyond with the upgrade and service, I just remind them that I could have asked for cash and settle for the points.
Many hotels are more eager to offer bonus points instead of giving out cash. You can keep in mind that Marriott affiliated hotels pay $60 per 10,000 compensation points issued.