A LoyaltyLobby reader sent me an email about a Holiday Inn Express hotel that he had booked for a stay in Honolulu that somehow reverted back to the prior brand.
You can access IHG Rewards Club here.
Here’s the email from the reader:
In summary booked as a Holiday inn express on the Ihg website delays occurred with the change over I am told it will be a holiday inn express sometime in 2017 they changed it back to the Maile sky court hotel Did not advise did not receive points and free breakfast as a holiday inn express and free wifi in the room.
After complaining IHG gave me the points but not the status as I would of rolled over to platinum and gave me 30k in points for not getting breakfast we were there for 12 nights happy with the outcome but not happy if that makes sense.
They are still completing the renovation and the hotel is not the best wall are thin you can hear everything and the rooms are small although new furnishings and great bed.
We are back in Hawaii in May I think in will go back to my favour Hotel Hyatt Place Waikiki close to the beach and a free breakfast.
One thing that I do is calculate is the free breakfast into the hotel price most people don’t but when you think that a. average breakfast costs around $10-$20 per person and you have kids it can make the accommodation very cheap.
2 kids plus 2 adults = $40-$80 in savings and if you have a big breakfast you can skip lunch or have a small one which saves you more money.
Seems that there are at least two properties that come up on IHG.com that don’t belong to any of the IHG brands.
There is one in Manila:
And the one in Honolulu:
I dropped an email to IHG and received the following statement from the spokesperson:
IHG is a global organisation, with nearly 5,100 hotels in our system and a presence in 100 countries worldwide. We are constantly expanding and developing our portfolio of hotels in partnership with our Owners. We do this in a variety of ways, including converting hotels currently operating under another brand name to an IHG branded hotel. Whilst this re-branding process is underway, some hotels will temporarily show as unbranded on IHG’s booking platforms. IHG Rewards Club members who book these hotels during the transition process will have access to all the benefits available to loyalty members such as Your Rate by IHG Rewards Club as well as earning or using IHG Rewards Club points for their stay.
Seems that there is some discrepancy what the guests receive at least at the Hawaii property and what they should per IHG.
Earning points for the stay should have been automatic. Also, the reader had booked a breakfast inclusive rate (all rates include breakfast at Holiday Inn Express hotels) and the hotel should have honored it. Not the guest’s fault that the hotel conversion to Holiday Inn Express plan hadn’t panned out as expected.