Reader Question: Hilton Honors Points Devalued? (Cannot Find Ex-Category 2 Hotels In Malaysia)


A LoyaltyLobby reader sent me an email about a possible Hilton Honors points devaluation for stays in Malaysia. You can read my take on the March 1, 2017, award changes here and here.

Hilton Points & Money

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You can access Hilton Honors here.

READ MORE: Hilton Honors Rate & Bonus Points And Miles Promotions

Here’s the email from the reader:

There are several Hilton /Doubletree category in Malaysia that used to be listed as category 2 (10,000 points per day). ,I had accumulated and planned to use my points for stays there in 2017 during my vacation there but now am unable to do so as the number of points needed per day at these hotels  has doubled/tripled and even quadrupled. For example, the Hilton Doubletree in Johore Baharu (category 2 requiring 10,000 points), now requires between 26,000-40,000 per day stay! ,  This is terrible as it means my points have been devalued!

The new ‘point and cash’ option on the payment page is meant to make it more flexible, and there should still be equivalence with the new payment option.  It should not devalue the value of our accumulated HH points and cause members frustration as I can’t now plan my holidays as I had thought I could.

I hope that this was just a teething problem as the new payment option is being implemented and the HH points will still be as useful at these Category 2 hotels.

Here’s an award search for Malaysia:

Reader Question Hilton Honors Points Devaluation 1Reader Question Hilton Honors Points Devaluation 2Reader Question Hilton Honors Points Devaluation 3

I just executed searches for a mid week stay in March, April, May, June, July and August. I couldn’t replicate the issue that the reader was having. All the hotels were pricing at 10,000 points per night except the Hilton Kuala Lumpur that is not an ex-category 2 property.

Could it be that the reader is trying to book around holiday periods when these hotels could be busy and their standard room award inventory gone? The higher point prices that the reader is seeing are Premium Room rewards that are entirely tied to the price of the room.


I was somewhat worried when I received this email from the reader and before I had done the searches. It seems that the system is, at least now, working as it should. These 10,000 point properties are pricing just fine.

Are there any other readers that have trouble bringing up the correct point rates when standard rooms are available for purchase?

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