A LoyaltyLobby reader sent me a question by email about China Southern flight delay on a flight ex-Europe that resulted in arriving to Australia more than 12 hours later than scheduled.
Here’s the email from the reader:
I wonder if you can help me.
My wife flew China Southern Hannover – Amsterdam – Guangzhou – Sydney. The flight to Amsterdam was on time. The Amsterdam – Guangzhou flight was 2 hrs 8 mins late and she missed her connecting flight to Sydney and she had to travel on the next flight which meant she was 12+ hours late in Sydney. Both these latter flights were on China Southern but the Hannover – Amsterdam hop was on KLM with CZ codeshare..
Does she have a claim under EC 261/2004? Or does the reach of EC 261/2004 only extend to the first flight outside the EU which was only 2 hrs 8 mins late? I have done some google searches but couldn’t find the answer and hope you might know since LoyalyLobby cover this topic quite frequently.
The EC 261/2004 applies in this case because the trip started in Europe and merely transit happened in Guangzhou. The reader’s wife arrived in Australia 12 hours late.
Reader should contact China Southern in Europe and request 600 Euro compensation due to arriving at their final destination more than 4 hours late.
China Southern may offer vouchers or miles as a compensation but they are in this case required to pay cash. If they decline the claim, the reader should contact the enforcement body in The Netherlands.
Here’s the PDF containing the national enforcement body contact details:
The EC 261/2004 does also apply for connecting flights when flights are late and connections missed. There should be a previous court decision about this available.
I would also remind readers to always choose the cash unless the travel voucher or miles offered greatly exceeds it. Cash is better than airline vouchers or miles.