This week the Compensation Clinic-case comes from my stay last week at the fairly new Le Meridien Putrajaya in Malaysia (close to Kuala Lumpur).
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You can access Le Meridien Putrajaya’s website here.
Checked into the hotel around 8PM (came from the airport). As my flight was late in the afternoon the following day, made sure that my key was valid until 4PM.
Around 1PM someone first calls that they need to check the minibar. Told them to come back after I have checked out.
Ten minutes later same guy is knocking at the door while the RED Do-Not-Disturb light is on. When asked him if he knew what that light meant, he just told that he needs to check the minibar. Closed the door and asked him to consult a manager.
Called the front desk manager and reported the incident. Requested 3,000 Starpoints for the inconvenience. Spoke with him again at the time of checking out. He couldn’t make the decision but had to get someone to approve it. Was told that unless I hear back from him (by email I would assume) the points would be shortly deposited to my account.
The points posted to my account few days later.
The reason to request points was that the hotel must document the issue with the minibar service and someone foots the bill (internally) for the 3,000 Starpoints.
Obviously, the person checking the minibar wasn’t properly trained by the F&B department. There is no excuse to be knocking at the door after being turned down once over the phone and when the DND light is on.
Cannot get my head around this DND issue at hotels? Nobody should be knocking at the door when the light is on or the card hanging outside yet it happens quite frequently.
The suite upgrade was good (the layout was weird and not very functional) and breakfast was quite nice. I have no idea about the other hotel facilities such as the Club lounge because had no time to use them. The hotel is attached to a rather large mall that should have plenty of stores and F&B facilities.
Took Grab taxi both ways to/from the airport and paid 50 to 55 MYR. Uber would have been available as well but at a higher charge and the pick up address from the hotel would have been some coffee shop 5 minutes away.