Reader Question: Hilton Honors Keeps Sending Out Diamond Status Emails While Being Downgraded?


A LoyaltyLobby reader dropped me an email about weird emails received from Hilton Honors indicating that the status would have been renewed through March 2019 when that is not the case.

Hilton Honors Diamond Status Email March 25 2017

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You can access Hilton Honors here.

READ MORE: Hilton Honors Rate & Bonus Points And Miles Promotions

Here’s the email from the reader:

This is becoming a joke. Below is the 3rd email in 3 weeks saying I am Diamond until 2019, but my account on the Hilton web site  was changed to Silver and now is  back to Diamond 9as of  a few days) with a expiration date of July 2017 (not 2019). This seems less and less professional every day.

Current bottom line – 3 emails say March 31, 2019, but the web site says July 2017.

The reader forwarded me three separate emails from Hilton Honors. The one above was sent on march 25, 2017.

Here’s the email from April 10:

Hilton Honors Diamond Status Email April 10 2017

Here’s the one from April 12:

Hilton Honors Diamond Status Email April 12 2017


Difficult to tell what is happening here. Hilton Honors has sent out three separate emails in less than three weeks regarding a Diamond status that should have been valid through March 2019 yet the website now says July 2017.

How status could be valid through July 2017? Hilton Honors grants status by March whatever year. Have other readers had this same experience with emails from Hilton Honors?

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