Hyatt Loses Grand Hyatt Santiago Effective August 1, 2017 (Becomes Mandarin Oriental In 2018)

Grand Hyatt Santiago de Chile is ending its’ affiliation with Hyatt effective August 1, 2017, and will become Mandarin Oriental sometime in the fall of 2018 after extensive renovations.

Hyatt Loses Grand Hyatt Santiago Effective August 1, 2017 (Becomes Mandarin Oriental In 2018)

Hyatt members can book paid and award reservation past the July 31, 2017, but won’t receive any night credits or points after this date. World of Hyatt members are not eligible for any elite benefits as of August 1st.

Here’s announcement that is shown on

Grand Hyatt Santiago will no longer be Hyatt-branded or a Hyatt-affiliated property effective 11:59pm local hotel time on July 31, 2017. The hotel can still be booked on Hyatt channels up to 11:59pm local Santiago time on July 31, 2017. Please note that due to this change, World of Hyatt members will not be eligible to receive World of Hyatt program benefits, including earning World of Hyatt points and redeeming World of Hyatt free nights after July 31, 2017 and beyond. Redemption of World of Hyatt free nights for stays after the change in operator (00:00 hours of August 1, 2017), requested and confirmed prior to July 31, 2017 will be honored as booked. Hyatt looks forward to a continued successful relationship with Hotel Corporation of Chile and its affiliates, owners of Hyatt Place Santiago/Vitacura, which will continue to serve our guests in the Santiago de Chile market.  

Here’s press release from Mandarin Oriental:

Hong Kong, 4 May 2017 – Mandarin Oriental Hotel Group has announced today that it has signed a management contract to manage, and ultimately brand, a 310-room hotel currently operating in Santiago, Chile. The Group will take over management of the property from August 2017, and rename it Hotel Santiago. Following an extensive guestroom and public area renovation, the first stage of which is scheduled to complete in August 2018, the hotel will be rebranded Mandarin Oriental, Santiago. This will be the Group’s first property in South America.

Hotel Santiago is located in the heart of the city’s most important commerce and leisure district, known as Las Condes, home to two luxury shopping malls, restaurants, museums and theatres. It is also close to the exclusive residential neighbourhood of Vitacura. The property is owned by Hotel Corporation of Chile (HCC).

The property comprises 310 guestrooms including 23 suites with commanding views of the city and the Andes. Its 25,000-square meter grounds contain a large free-form outdoor pool and landscaped gardens which provide a resort environment for guests. The hotel currently features five restaurants and bars as well as extensive banqueting and meeting space. Additional facilities include a spa and fitness centre.

Hotel Santiago will continue to operate throughout the first phase of the renovation which will reposition the property as a Mandarin Oriental hotel from August 2018. The new luxury accommodation, public areas and landscaped gardens will be redesigned to reflect local culture, with features inspired by Mandarin Oriental’s Asian heritage.

“We are delighted to be introducing the Mandarin Oriental brand to South America and to be bringing the Group’s legendary service to Santiago,” said James Riley, Group Chief Executive of Mandarin Oriental Hotel Group. “We look forward to collaborating with HCC in transforming the hotel into the city’s most exclusive luxury property,” he added.

“We are pleased to be partnering with Mandarin Oriental to create the most elegant and sophisticated hotel in Santiago. Following our extensive renovation, we are confident that we will offer the best in luxury hospitality in the city. We look forward to introducing visitors to the exceptional service for which Mandarin Oriental is renowned,” said Andreas Nauheimer, General Manager of HCC.

The Group’s expertise in design, award-winning restaurants and spas will contribute to the overall renovation, which includes a future second phase covering the spa, food and beverage facilities and banqueting space. This will commence in late 2018.

Santiago is served by Comodoro Arturo Benitez international airport, 25 kilometres from the hotel, a key hub within Latin America with extensive connections to the US and Europe.

About Hotel Corporation of Chile (HCC)
HCC is one of the various hotel investment vehicles within the Saieh Group, a Chilean family owned company with interests in banking, retail, media, real estate and hotels.


Hyatt Place is certainly not a replacement for a full service Grand Hyatt hotel in Santiago de Chile regardless what Hyatt may try to suggest on their website.

I have stayed at this property number of times and it was going through room renovations when I was there last time. Seems they have committed to more extensive refurbishment and have decided to switch the flag at the same time. Whether this change from one small chain (Hyatt) to even smaller one (Mandarin Oriental) is successful, remains to be seem.

Mandarin Oriental has very limited footprint outside of Asia and this is their only property in South America once it becomes part of the brand sometime in the fall of 2018.

Sad to see Hyatt losing one of the few full service properties they have in South America.