A LoyaltyLobby reader sent me an email about the use of the InterContinental Free Weekend Night-voucher that Ambassador members get with their yearly kit.
You ca access InterContinental Ambassador program here.
Here’s the email from the reader:
I recently stay at an Intercontinental Hotel (London the O2) as a Spire Ambassador member using the Ambassador Weekend Certificate (the “BOGO”) and was told by the hotel that
(1) the rate is 50% off (because I use the BOGO), so no points would be given for the two nights
(2) no qualifying nights would be counted for the two nights
The hotel said that they have confirmed this with IHG group Help Desk and said this should be the correct treatment of points regarding Ambassador rate/ BOGO.
I didn’t argue this with the hotel and called the IHG service center instead.
They did however give me an opposite answer.
The acknowledged that the points will be counted and calculated by the actual room rate I paid. For example, if I paid USD 300 for the two nights (using BOGO), I will receive 300*10=3000 points ( and the spire elite bonus 3,000 pts as well)
And after the customer service staff checked again, the two nights are both deemed qualified nights.
Therefore, I’m little confused about the policy.
Is there any official policy or regulations on how the points and qualifying nights should be calculated when customers use BOGO?
If possible, would you please help me ask IHG group (because I want to be anonymous on this thing…)?
You should get a credit for two nights and points for the amount that you pay (first night plus any potential incidentals). It really depends, however, how the property reports the stay to the IHG.
The stay may first post as a non-qualifying one that then requires you to contact the Ambassador service center to have it fixed. They may only post one qualifying night but at least the revenue should be correct.
If you send 5 to 10 email rounds with the Philippines, they usually give in and post the two nights at the end.
These certificate stays usually post correctly. Properties don’t pay any extra whether they post one or two qualifying nights. They do pay a fee for posting the correct revenue, however.
It is sometimes maddening having to deal with the Ambassador “Service” center in the Philippines. You usually have to do several email rounds before any issue is properly resolved.