This week the Whine Wednesday visits the Hilton’s flagship property in Bangkok before the Waldorf Astoria opens early next year (read more here).
I hadn’t stayed at the Conrad for couple of years and made a reservation for last Saturday when I was in the city. I certainly would have booked something else for the night had I known that the building was basically without electricity for three hours starting at midnight.
You can access Conrad Bangkok’s website here.
Here’s what Conrad could have done:
– They certain knew about this planned maintenance at minimum weeks if not months advance
– There should have been notice on the website that there would be no electricity for three hours starting at midnight
– The hotel should have emailed guests letting them know about this
The manager on duty that checked me in told me about this outage and then found this letter on the desk inside the suite.
Why they didn’t have this info out?
Well. I would assume that it simply boils down to revenue protection (read money). They would have lost multi day bookings to competitors. I certainly would have not stayed here for the night. Once the AC is off for 30 to 45 minutes the temperature becomes too hot fast and air stuffy. Impossible to sleep.
Not sure why the Conrad Bangkok thought that it was good business practice to hide the fact that they were doing some electricity work? Doesn’t the General Manager know that they are in the hospitality business?
I still believe that the hotel offers exceptional value during frequent Hilton Asia-Pacific sales when one can book suites with club access at a regular room price offered some other hotels in Bangkok.
They do, however, need to start working on the hard product soon that has almost become dated by the ultra competitive Bangkok standards. Wouldn’t hurt to have a look at the soft product too and the staffing levels.