Imagine you’re getting your baggage back after the flight and it’s drenched in sewage which is exactly what happened to passengers of Southwest Airlines who flew out of Nashville last week.
If you think that this accident at Nashville Airport is disgusting and revolting then you’re probably right.
You can read the entire story at ABC News (see here).
A sewage leak at Nashville International Airport may have contaminated about 200 Southwest Airlines passengers’ bags, the airline said in a statement Thursday.
Airport officials told ABC News that the source of the problem was a single toilet in a women’s restroom inside the terminal, closely positioned over the baggage handling area. The sewage flowed through the bathroom floor, leaked into the bagging handling area and seeped into some bags that were checked in for Southwest’s early morning flights, according to the officials.
The bags are currently being sanitized, and replacement bags are being offered on a case-by-case basis, the airline said.
According to the airline’s statement, its employees “identified which bags may have been affected” and are “proactively contacting customers, processing bags and reuniting customers with their luggage.”
The airline said the leak didn’t cause any flight delays.
Baggage handlers identified the leak and sorted through the affected bags before beginning the clean-up process, according to the airport officials. They added that some passengers opted to travel without their damaged bags.
Gee, I wonder why? This must be one of the worst things that can possibly happen during a trip. A bag that gets lost and delivered later, maybe. Not much harm done. But getting your suitcase drenched in sewage? Even after thoroughly cleaning everything and laundering the entire content I don’t know how comfortable I’d be continuing to wear the clothing if any of the sewage made it’s way inside the bag.
From what I have followed Southwest Customer Service is relatively fair and has treated customers well on numerous occasions. I’d think that they would make people whole in this case within reasonable levels. Keep in mind though that carriers are limited in their liability for passenger baggage under the Montreal Convention to 1131 Special Drawing Rights (XDR) which equals US$1,595. That is in case someones baggage is entirely lost or destroyed.