Funny Hilton App Messages: “We’ll Do Our Best To Find You An Upgrade” (Already On Presidential Suite)


Yesterday, I wrote about my Hilton Honors Best Rate Guarantee-case for a stay at the Hilton Helsinki Strand earlier this week (read more here).

Hilton Helsinki Strand Confirmation Online Checking

I was surprised when I saw my upgrade on the app and decided to use it to check in for the very first time. I was laughing when I saw the prerogrammed “apology” message that is apparently hard coded.

You can access Hilton Helsinki Strand website here.

READ MORE: Hilton Honors Rate & Bonus Points And Miles Promotions

Here’s walk through of the suite I had:

BTW there are soon about thousand of these videos on the LoyaltyLobby’s YouTube channel (access here).

Hilton confirmation showing the upgrade:

Hilton Helsinki Strand Confirmation

Hilton Helsinki Strand 8th floor plan:

Hilton Helsinki Strand Floor Plan 8th Floor

Presidential Suite living room:

Hilton Helsinki Strand Living Room


Hilton Helsinki Strand used to be InterContinental back in the day and has gone through renovations recently. I was surprised that the photo that they use for this suite on the Hilton app is an actual photo of the room itself with the correct bear pillows.

I was actually too that the Presidential Suite didn’t have sauna built in but there are like five saunas on the same floor and swimming pool too.

Well. There are some hotels that have higher suites than Presidentials but that is not the case with this Hilton. They had large group attending to one business function and the hotel was actually sold out for the night and were forced to upgrade some members. I guess that I got lucky.

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