LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Theft At The ANA Intercontinental Tokyo

by John Ollila
September 24, 2017
Reading Time: 4 mins read
62

A LoyaltyLobby reader sent me messages on Saturday regarding a serious incident that had taken place at the ANA Intercontinental hotel in Tokyo, Japan.

ANA InterContinental Theft Room 3

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Here’s the Facebook message from the reader on Saturday:

ADVERTISEMENT

We are staying ANA Intercontinental Hotel Tokyo in Japan, someone was breaking in to my room when I and my wife were out.

My luggage locks was broken by the theft. The theft took everything out from my luggage, my iPad, bag, my wallet, cash, credit cards even one of my carry-on size Rimowa case gone.

The theft like crazy spending in Ginza Tokyo, spend $25,000 today. The police and hotel manager was helping me to do the report, took me 8 hours.

All my Disneyland schedule is ruined. Do you believe that?

The theft was calling pretend is me and said “My brother will visit hotel and pick up some stuff, please make a room key to him”. And an guy shows up said that is my brother, the front desk give the theft key without checking any ID and reconfirm with the my registered number at hotel. That is it, the guy was easy going to my room and full hand out of my room. 

Just want to share this case with you, this hotel is not safe and always beware the housekeeping. I’m still in this hotel and check out tomorrow, the hotel management said will give me a official response.

ANA InterContinental Theft Page 1 U

Here’s what I believed to have happened based on the initial and further messages I exchanged with the reader:

– The reader has stayed at the ANA InterContinental hotel in Tokyo number of times and is a Spire Elite member.

– Someone had called the hotel switchboard a number of times trying to get the reader’s room number and the switchboard had become suspicious and had notified the front desk about this activity.

– Someone had called the hotel and had told them to give a key to supposedly to the reader’s “brother”.

– Hotel front desk gave a key to this person without checking any identification.

– A person or persons entered the reader’s room and stole plenty of items including credit cards.

– The credit cards were later used on a $25K USD shopping spree (easy to dispute these charges with the credit card company).

– Police were called and reports filed.

– Hotel has refused to show the video footage showing the person or persons entering the room claiming that showing these would be a “privacy” violation.

– The hotel is comping the nights stayed.

Here’s the statement I have received from the General Manager of the hotel Mr. Michel Chertouh:

On Friday 22 of September a guest reported that personal items were missing from their room. This was immediately reported to the police and they are currently investigating the incident. The safety and security of our guests is of paramount importance to us and we are very working closely with the local authorities to help them with their investigation. We are unable to comment further while the investigation is underway.

ANA InterContinental Theft CC

Conclusion

The reader is a well known figure in Taiwan (we have protected his identity) and it seems that someone was aware of his travel plans to Tokyo and where he always stays when visiting the city. This incident has already been covered in Taiwanese media (access here).

The switchboard had informed the front desk that someone had been on a fishing expedition but regardless someone had added the person as a second guest and handed the key without checking any form of ID. This is truly terrible.

I have added a second person to my room/suite in a hotel number of times. I have always either called from my room or stopped by the front desk. The person here must have either called outside of the hotel or at least used phone outside of the guest’s room.

Credit card charges are easy to dispute and the reader is not liable for them.

I would say that the hotel has been negligent here. Some random person had been fishing for the reader’s room number and later added an unrelated person as a second guest who stole a significant amount of items, cash and used credit cards to the tune of $25K.

Previous Post

LoyaltyLobby 100,000 IHG Rewards Club Points Giveaway (Enter By 11:59PM ET Friday September 29)

Next Post

KLM Flight Ex Osaka Loses 4 KG Heavy Panel Upon Takeoff, Falls Onto Car And Smashes Window Of Driving Car

Related Articles

Singapore Airlines Awards Temporarily Not Available Using Partners

Reader Question: How To Get Matched By Singapore Airlines? (Cathay Pacific Diamond)

John Ollila
May 18, 2022
1

A LoyaltyLobby reader with a Cathay Pacific status wonders how they could get the status match by Singapore Airlines because...

BEGINS TODAY: IHG One Rewards Up To Quadruple Points May 18 – August 31, 2022

BEGINS TODAY: IHG One Rewards Up To Quadruple Points May 18 – August 31, 2022

John Ollila
May 17, 2022
4

IHG's latest global promotion for up to quadruple points begins today and runs through August 31, 2022. IHG One Rewards...

Reader Question: What Travel Insurance I Would Recommend?

Reader Question: What Travel Insurance I Would Recommend?

John Ollila
May 12, 2022
15

A LoyaltyLobby reader left us a question regarding travel insurance that I would recommend for someone traveling to Southeast Asia....

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

Bali Stays Closed Until 3rd Quarter 2022?
Travel News

Indonesia Drops Covid-Test Requirement For Vaccinated Incoming Travelers

May 17, 2022
UPDATE: Marriott Bonvoy Targeted Bonus Offers Through August 31, 2022 (Post Yours!)
Marriott Bonvoy

UPDATE: Marriott Bonvoy Targeted Bonus Offers Through August 31, 2022 (Post Yours!)

May 18, 2022
Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
Easy Thailand Pass Entry Experience on May 13, 2022
Travel News

Easy Thailand Pass Entry Experience on May 13, 2022

May 15, 2022
BEGINS TODAY: IHG One Rewards Up To Quadruple Points May 18 – August 31, 2022
IHG Rewards Club

BEGINS TODAY: IHG One Rewards Up To Quadruple Points May 18 – August 31, 2022

May 17, 2022

Top Categories

  • IHG Rewards Club
  • Hilton Honors
  • Marriott Bonvoy
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • American Airlines – AAdvantage
  • Travel News
  • United Airlines – Mileage Plus
ADVERTISEMENT

All Categories

In Case You Missed It

Hyatt Removes Russia Hotels Effective May 12, 2022

Hyatt Removes Russia Hotels Effective May 12, 2022

May 14, 2022
Airfare of the Day [Business Class] TURKISH AIRLINES Kuala Lumpur to Paris from $1,524

Airfare of the Day [Business Class] TURKISH AIRLINES Kuala Lumpur to Paris from $1,524

May 18, 2022
Bali Stays Closed Until 3rd Quarter 2022?

Indonesia Drops Covid-Test Requirement For Vaccinated Incoming Travelers

May 17, 2022
Cosmopolitan Las Vegas To Retain Affiliation With Marriott Following MGM Acquisition

Cosmopolitan Las Vegas To Retain Affiliation With Marriott Following MGM Acquisition

May 13, 2022
Iberia Plus Double Or Quadruple Elite Points July 1 – August 31, 2020

Iberia Plus 50% Off Economy Awards To/From Spain September 1 – December 23, 2022 (Book By May 23)

May 18, 2022
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2022 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2021 LoyaltyLobby.com - Site & Contents