LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Reader Question: Air France Delayed Baggage & Flight Cancellation Compensation?

by John Ollila
September 28, 2017
Reading Time: 3 mins read
2

A LoyaltyLobby reader sent me an email regarding two compensation issues with Air France; luggage delay and flight cancellation.

Air France Potential Cabin Crew Strike March 18 – 20, 2017 (Rebooking Already Allowed)

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Here’s the email from the reader:

ADVERTISEMENT

Last week I flew with KLM Air France from Amsterdam to Caïro via Paris. The first KLM flight was delayed by over 45 minutes due to two passengers deciding not to fly and their luggage had to be off loaded, but they apparently couldn’t find any free baggage handlers to come and do that, Captains words. Eventually it was done, But we had a tight connection for our Air France flight in Paris to Cairo. When we arrived it was without our luggage as they had no time to transfer it. We were told It couldn’t be sent till 24 hours later on the next flight to Cairo, but that next day we were flying to Luxor to join a Nile cruise so it took a further 24 hours to get to luxor and two more days to get it on board the boat so for four of our seven day holiday we had no baggage.

That brings me to our departure from Cairo, we boarded AF flight at 11.50pm and sat on the plane were eventually told there was a technical issue and waited for 40 mins. The plan pulled out stopped and then returned to the gate, after 1am we were told the co pilot was sick and the flight was being canceled and we had to disembark and this is were Air France Failed terribly. Things happen, However in this case, the airline still has a duty of care to passengers.

After being awake all day, from 11pm to board no food or drink expecting to be feed on board, and go to sleep on a overnight flight, we to disembark and the debacle began, we had to sit with allot of screaming and shouting passengers whilst they found one customs guy to cancel our exit visas one guy for over 300 passengers after which  we had to go out of the terminal with luggage and were told to wait in a line in front of the airfrance counter to be reticketed we stood for over 6 hours to 08.10amTo finally get a result. But after spending 8 hours over night, no sleep for 24hrs,  standing with no food or drink,  no opportunity to get any, no water being offered, I feel the duty of care Failed and many basic rules and conventions on the treatment of people were broken by Air France. 

  • No food or water for 10 hours 
  • No consideration of elderly or people with conditions standing and waiting in lines after no sleep,for 24 hours.
  • Poor to no,communication mostly done screaming and shouting in Arabic with no English assistance 

This was by far the very worst flight experience ever, the most appalling treatment of passengers and from start to finish ruined my holiday. We were put in a hotel, meridian Cairo airport by 9.40 and then had to go through the full three security checks again that next night. I find the reaction Disgraceful by Air France and a shame as it reflects on their KLM partners too. Can you advise what is my entitlements to compensation and any other options for recourse. Two issues the first lost luggage we did buy essential clothes and things to survive the heat for four days. But what’s the EC rules for flight delays. Thank you

1. The Air France is required to reimburse for the expenses incurred due to delay getting the bag to you in Egypt.

2. The Air France rebooking seems to have completely failed in Cairo. They don’t have control over that one immigration guy that came to cancel the exit stamps, however, that must have taken quite some time as well.

The required compensation per EC 261/2004 boils down whether pilot sickness is considered extraordinary circumstance. You have to keep in mind that mechanical failures are not.

I would put the request in for 400 euro compensation for each passengers per this legislation and see what they say.

Conclusion

I certainly wouldn’t like to be on a canceled flight in Egypt where one immigration agent needs to cancel 300 exit visas at midnight and where airline agents then need to rebook the entire plane and provide accommodation vouchers. Has to be a total mess!

Air France could have handled this so much better. They could have handled the rebooking process and hotel vouchers while the passengers where at the immigration line.

Let’s hope that the 400 euro compensation (I assume CAI-CDG-AMS) per passenger comes through. The airline is responsible for sure for the delayed luggage compensation.

Previous Post

Hilton Honors Changes How Fifth Night Free Award Benefit Is Calculated & Shown

Next Post

UPDATE: Marriott Rewards Fall 2017 MegaBonus Additional Bonus Offers! (Post Yours)

Related Articles

Air France-KLM December Promo Awards For Travel Through May 31, 2022

Air France-KLM Flying Blue Buy Miles Up To 100% Bonus February 7 – 27, 2023

John Ollila
February 7, 2023
3

Air France – KLM’s Flying Blue has launched a sale to buy miles at up to 100% bonus, valid for...

Air France-KLM January Promo Awards For Travel Through June 30, 2023

Air France-KLM January Promo Awards For Travel Through June 30, 2023

John Ollila
January 31, 2023

Air France-KLM Flying Blue has updated its latest promotional awards, valid for travel through July 31, 2023, which must be...

Airfare of the Day –Business Class- SKYTEAM Madrid to Toronto from 1,374€

Airfare of the Day –Business Class- SKYTEAM Milan to Sao Paulo from 1,382€

Freddo Zabaleta
January 27, 2023

Today’s Airfare of the Day goes to Air France/KLM and their business class excursion non-refundable fares valid for round trip...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

The US Will Finally Ban Resort & Destination Fees?
Travel News

The US Will Finally Ban Resort & Destination Fees?

February 8, 2023
Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
Marriott Hotels To Avoid If Complimentary Breakfast Is Important
Marriott Bonvoy

Marriott Hotels To Avoid If Complimentary Breakfast Is Important

February 6, 2023
IHG Rewards Club Buy Points 75% Bonus Sale Through February 25, 2021
IHG Rewards Club

IHG One Rewards Bonus Points & Rate Promotions February 2023

February 7, 2023
IHG One Rewards Points 100% Bonus Sale + Increased Limit Until March 21, 2023
IHG Rewards Club

IHG One Rewards Points 100% Bonus Sale + Increased Limit Until March 21, 2023

February 8, 2023

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • Travel News
  • American Airlines – AAdvantage
  • British Airways
ADVERTISEMENT

All Categories

In Case You Missed It

IHG Save Up To 25% On New Hotels In The Middle East, India & Africa

IHG Save Up To 25% On New Hotels In The Middle East, India & Africa

February 4, 2023
Airfare of the Day [Business Class] TURKISH AIRLINES Jakarta to New York from $2,142

Airfare of the Day -Premium Economy- SINGAPORE AIRLINES Singapore to New York from $1,375

February 3, 2023
Singapore Airlines Spontaneous Escapes June 1 – 30, 2022 (Book By May 31)

Singapore Airlines Claims Name Mismatch On Points To KrisFlyer Conversion?

February 6, 2023
Conrad Gift

Status From Hilton Honors Diamond Fast Track valid Through March 2024 Or 2025?

February 4, 2023
IHG Rewards Club Buy Points 75% Bonus Sale Through February 25, 2021

IHG One Rewards Bonus Points & Rate Promotions February 2023

February 7, 2023
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2023 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2023 LoyaltyLobby.com - Site & Contents