A LoyaltyLobby reader forwarded me a hotel folio from an award stay that he had had at the SpringHill Suites in Benton Harbor Michigan that apparently had tried to charge $2 for “Room Safe Income”.
You can access SpringHill Suites Benton Harbor’s website here.
Here’s the email from the reader:
This weekend I stayed at the SpringHill Suites in Benton Harbor, MI. It was a free stay using the Category 1-5 cert I earned through the current MegaBonus. Upon receiving my folio, I expected it to be for $0, but I noticed it has a $2.00 “Room Safe Income” charge. I asked the front desk about it. Apparently this property charges this to all rooms for having a safe in the room. I have never heard of such a thing. She promptly removed the charge, and I said I really wasn’t too worried since it’s only $2.00, but I appreciated her removing it. Have you ever heard of something like this?
I went to do an award reservation for the same property:
All the taxes & fees are included.
Hotels have tried to add all kind of scam fees and there have been class action lawsuits against energy surcharges that some Las Vegas hotels tried to charge back in the early 2000’s.
And don’t get me started about these fake resort fees and service charges. Hotels use these to keep their headline price low and deprive the local municipalities of tax revenue.
But this “Room Safe Income” at a random SpringHill Suites in the United States? I know that it is only $2 but multiply that by the number of rooms they have, their occupancy rate and it is no longer an insignificant number.