Reader Question: Country Inns & Suites Long Island City (Queens) No Availability?

2 Comments

A LoyaltyLobby reader sent me a question by email about Country Inns & Suites property in Long Island City that appear to have no availability on any date.

Reader Question Country Inn & Suites By Carlson, New York City in Queens, NY

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Here’s the email from the reader:

I am retired and for the most part a budget traveler. Six years ago, I joined Club Carlson and acquired their credit card, based on two factors. Their incredible promotions in 2012 for acquiring bonus points and the last night free arrangement redeeming points for Club Carlson hotel stays. I travel to New York City four times a year visiting family and friends.

During this time span, I’ve achieved great value, for the most part at one Country Inn property in Long Island City (Queens), NY. Its my only reason for remaining with Club Carlson. The property is two star, getting run down, in bad need of a remodel, catering to European travelers, budget travelers and those booking rooms on Priceline, etc. For me alone, it fits my needs, close to subways, convenient, safe neighborhood, authentic New York bagels for complimentary breakfast, easy access, a very accommodating staff meeting my needs every time for my desired room and free parking on local streets.

Reviews on trip adviser are mostly negative about the condition of the hotel. With the standard response, “please give us another try”. My last stay at this hotel was two weeks ago. In attempting to book another reservation on the Club Carlson website it states hotel not available. Calls to hotel are equally evasive. Writing to Club Carlson didn’t provide an answer.

I have been attempting to find out if this property lost their franchise license, is suspended, undergoing a remodel, or something else. Country Inns vary in quality, similar to Days Inn. Can you help?

This was rather interesting situation. The property comes up on Club Carlson website but without any inventory. I decided to contact the Carlson Rezidor spokesperson to find out what was going on:

The Country Inn & Suites, New York City in Queens, NY has been suspended in our system.

I would assume that this means that the property is in the process of being reflagged and may become independent or soon find new life under some other brand.

Conclusion

When the availability disappears for a hotel on the branded website, that is usually one indication that the hotel is probably on the way out. I wish that members would be given better advance notice about these exits.

Radisson

I was surprised to find out that there is this two star (TripAdvisor rating) Radisson hotel in Hauppauge. One would imagine that it wouldn’t meet the Radisson brand standards.

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