Every year the consulting firm Skytrax conducts surveys for awarding rating titles to various service providers in the travel industry and this month they are polling data for the ‘Best Airport Worldwide’.
Several airports are in the pole position for the first place including Singapore Changi Airport which prevailed in this category several times before.
You can access the Skytrax Best Airport voting process here.
I find this particular category a very legitimate survey from Skytrax because you can add the airport name you’re voting for yourself instead of having the choice of a pre-selected few. Also the categories you’re voting for is very straightforward as ‘best overall’ and not narrowed down to obscure niche categories that leave pretty much just one choice (a perfect way of steering survey results into a desired outcome).
For me I like lots of natural light, views of the tarmac, short ways or at least a proper people mover as well as short lines for security and immigration, even better if a priority lane is available. That’s not always as easy as it sounds.
One reason why I don’t like Singapore Changi Airport that much is the frequent and pesky security screenings (sometimes even for arriving passengers) as well as the general security check at the gate in most terminals. I prefer a centralized security and then being able to relax at the lounge until boarding begins. In Singapore and Kuala Lumpur where they have gate security I’m often the very last passenger to board as I hate the lines for security screening and no priority lane for Business Class / Elite Member passengers.
It’s hard for me to pick a favorite airport to be honest. I like Vancouver Airport and Tokyo-Haneda. In Europe maybe Helsinki. Apart from that most airports that are pretty on the surface have strong operational issues or vice versa.
The category ‘Best Airport Hotel’ is also one that should be interesting to follow who will prevail in that area. I really like the Fairmont Vancouver Airport, Sofitel Heathrow T5 and the Crowne Plaza Changi Airport. Maybe one of them will make the race.
I like these awards because they keep airports trying hard to improve and keep their level of service, even improving their terminals and other vital infrastructure.
Of course there is also a marketing value to these awards and as I mentioned above sometimes Skytrax is narrowing down their award categories down way too much, especially in the categories of ‘Best Airline for…’. Keep in mind it’s a consulting firm and there are expenses involved if service providers want to use the award commercially.