A LoyaltyLobby reader sent me a question by email about a PointBreaks stay at an IHG affiliated hotel and how to shorten it (and get the points for unused nights back).
You can access IHG Rewards Club here.
Here’s the email from the reader:
What is the best way to shorten a Point Breaks stay and get the points back? I am at the hotel on the stay now. Should I ask the hotel to cancel the remaining days OR go in the IHG website and change the reservation?
Previously, my advice was to book PointBreaks award nights one by one just in case you need to either shorten your stay or perhaps check in later than originally planned. You could just cancel the nights you wouldn’t need and get the points credited back.
This advice no longer works after IHG made a change to the PointBreaks “rules” prohibiting members to make more than two reservations per PointBreaks hotel. Note that each of these two reservations can be for as many nights as the member wants or availability exists.
The reader cannot modify a reservation that is already on-going – only the property can do it. The reader should just check out and let the property know that he doesn’t need the rest of the nights. The remaining points should be deposited back to his account. If this doesn’t happen, the reader should should contact IHG Rewards Club customer service.
It is impossible to even shorten your stay BEFORE it has begun if the PointBreaks availability for the hotel has been exhausted. One of the reasons why you need to pay extra attention when booking these awards.
It should work, however, without an issue when you just check out early and let the hotel know. The points for the nights not consumed should go back to your account.