SPG Your24 Experiences? Denied!

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Starwood Preferred Guest (SPG) has two benefits for those that reach 75 nights during the calendar year; fourth Starpoint (hard benefit) and the ability to “request” personalized check in and check out times (soft benefit).

SPG Your24

Theoretically the Your24 can be great as you can choose any 24 hour period to stay at the hotel depending of your preferred check in time. If your flight arrives at midnight, you can request midnight check in time and check out time 24 hours later.

You can access SPG here.

READ MORE: SPG Rate & Bonus Points And Miles Promotions

The problem with the Your24 is that it is by REQUEST meaning that someone at the hotel first needs to have a look at the request (if they don’t it will be automatically declined) and then either approve or decline it.

So, I had a morning Finnair flight to Amsterdam this Monday and had made a Your24 request for 11AM check in (not that early). Sundays are usually the worst nights occupancy wise for city hotels and all the room types were available for sale. Getting the Your24 approved should have been a slam dunk but no.

The hotel hadn’t processed the Platinum member upgrade until the morning shift came to work. Usually these are done by the overnight one. Only one category upgrade to whatever.

The front desk agent saw that my early check in had been declined, was able to allocate me a junior suite and checked me in without an issue.

Conclusion

Had the property done the Your24 and the proper Platinum upgrade in advance it would have saved some time from the front desk agent yesterday morning. I believe that the upgrade denial was due to nobody having paid any attention to the Your24 request.

SPG Your24 W Amsterdam

There is something terribly wrong with this W property in Amsterdam. Their review scores on SPG’s website are about the lowest I have ever seen for any affiliated hotel and are completely out of line for W.

SPG Your24 W Amsterdam Guest Reviews

Only 58% of the guests that have left review are recommending the property? You would think that the management would make sure that the agents paid more attention to the requests coming from Platinum guests that are the likeliest to leave these reviews rather than giving lip service when replying?

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