Fairmont President’s Club has now officially informed program members that the program ceases to exist on July 2, 2018, and inferior Le Club AccorHotels “benefits” will replace it going forward.
Members will have their accounts automatically converted to Le Club AccorHotels and any existing certificates can be used until February 2019. No new ones will be issued.
You can access Fairmont’s transition website here.
Here’s the email that Fairmont has sent out to President’s Club members:
Fairmont President’s Club Status Mapping To Le Club AccorHotels:
Fairmont President’s Club will be ‘business as usual’ until July 1, 2018. Your membership will renew as usual on March 1, 2018, at which time your status will be updated based on your 2017 nights and stay history. Elite members will receive annual e-certificates at this time, which will remain valid until February 28, 2019.
On July 2, 2018, you will receive membership status in Le Club AccorHotels matched to the highest Fairmont President’s Club membership status you achieve as of July 1, 2018(1).
Any qualifying stays and nights you have with Fairmont President’s Club between January 1 – July 1, 2018, will also count toward a higher Fairmont President’s Club status for the remainder of the program and a higher Le Club AccorHotels status at the time of integration.
If you are currently a Le Club AccorHotels member, room night credits earned from January 1 – July 1, 2018, will also contribute to your new status upon the merger of the two programs.
As a Fairmont President’s Club member, you will be granted status with Le Club AccorHotels on the following basis:
Fairmont President’s Club + Le Club AccorHotels Combined Status:
If you currently hold memberships in both loyalty programs, your Le Club AccorHotels status will be updated as follows:
Benefits When Staying At Fairmont Hotels:
Instead of guaranteed benefits that were confIrmable at the time of booking with the current FPC such as room and suite upgrades now:
– Request subject to availability on day of check-out
– Request subject to availability on day of check-in
– Subject to availability at check in
Benefits that are not properly guaranteed such as early check in and late check out are useless. You don’t get them when you need them most and I have faced this numerous time with Le Club AccorHotels. Sorry, not available.
Executive lounges that are called Fairmont Gold are excluded from the upgrades. Not sure why? They are nothing special compared to what other chains are offering.
Le Club AccorHotels obfuscates the number of points one earns for stays by stating how many you earn for every 10 euros. Every point is worth 2 euro cents when used towards hotel stays.
Here’s how it should read:
Classic 2.5 points per euro cent (5% payback)
Silver 3.1 points per euro cent (6.2% payback)
Gold 3.7 points per euro cent (7.4% payback)
Platinum 4.4 points per euro cent (8.8% payback)
There are never ending promotions for double, triple and quadruple points that sometimes won’t correctly post and you then have to rely to the (legendarily bad) Le Club AccorHotels customer service (that always blames the consumer if they reply at all).
All awards are dynamically prices so awards at more expensive properties require lots of points. Sometimes the system won’t allow you to use points for sale rates, however….
Messages From Le Club AccorHotels:
Watered down benefits that are based on availability and at the whim of the front desk clerk checking you in….
By “enhancing” all the benefits away when staying at the Fairmont properties is the right way?
At the room you booked and without any of the previous benefits. I agree.
Le Club AccorHotels should tighten up the program and provide GUARANTEED benefits for program members such as 4PM check out, meaningful upgrades and breakfast at the Platinum level.
Shouldn’t bee too difficult for the program leadership to copy what Marriott, SPG, Hyatt and Hilton are already offering, right?
Fairmont President’s Club members will have surprise waiting for them when they contact the Le Club AccorHotels customer service for the first time…… Couldn’t be more different experience compared to competent people answering the FPC lines and emails.