Delta Cancels 400 Atlanta Flights On Monday & Updated Travel Waiver

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Atlanta Hartsfield-Jackson airport was shutdown on Sunday due to catastrophic power failure that started at 1PM ET.

Reader Question Delta Flight Delays

Delta has canceled 400 flights now for Monday when trying to return normal operations and released an updated travel waiver for those traveling to/from/through Atlanta.

You can access Delta’s website here.

Here’s an update that Delta has posted on their website:

Delta has cancelled nearly 400 flights today as it works to recover from a power outage at the Atlanta airport that shut down the facility for much of Sunday.

Nearly 1,000 Delta flights were cancelled on Sunday following the power outage, which impacted all airlines operating in Atlanta.

Power has been restored, and here’s what Delta customers traveling through Atlanta today need to know:

  1. As of 10:15 a.m., airport trains are operational, but customers are still advised to arrive early due to high airport volume. Customers with paper boarding passes from yesterday will need to reprint them before going through security checkpoints for travel today.
  2. Delta is working to reaccommodate customers. Those who need booking assistance are encouraged to go to the Fly Delta app or delta.com to check flight status before leaving for the airport.
  3. Delta customers flying to, from or though Atlanta can make a one-time change to their travel plans. Waiver details.
  4. Delta has temporarily embargoed travel for unaccompanied minors traveling to, from or through Atlanta Monday due to the power outage. Unaccompanied minors who already began their travel Sunday may continue.
  5. Delta has established a dedicated line to help customers retrieve checked luggage. Customers (including Air France-KLM customers) should call 1-888-977-1005 to arrange for baggage delivery. Due to congestion, customers are encouraged to call the dedicated line for assistance rather than going to an airport baggage service office.

Throughout the outage, Delta people at every level have been engaged to ensure customers are taken care of. Delta executives have been in touch with leaders at the Atlanta Airport, the Atlanta city government and Georgia Power, while additional Delta staffers and nearly 200 Delta Peach Corpsemployee-volunteers have been supporting Atlanta frontline teams — from passing out refreshments to scouring the airport area for food to bring back to customers. Delta is reimbursing customers who needed to make hotel accommodations Sunday in Atlanta.

The Atlanta airport is providing updates on @ATLairport.

Here’s the updated Travel Waiver:

Conclusion

This certainly was not a nice start for the very busy year-end holiday travel season.

Seems that Atlanta airport was inadequately prepared to a situation such as this and it took a while for people to get out from the buildings.

Still quite unbelievable that a worlds busiest airport could suddenly go off grid. Perhaps inadequate contingency planning as well?

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