SPG Has Discontinued Elite Thank You-Certificates Effective December 31, 2017

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Starwood Preferred Guest (SPG) Gold and Platinum members have been able to recognize hotel and call center employees by giving them Elite Thank You-certificate(s) that are worth Starpoints to recipients.

SPG Elite Thank You Certificates

SPG or Marriott who now controls the entity has discontinued these effective December 31, 2017. Members have until June 30, 2018, to give out the existing certificates they may have sitting on their accounts.

You can access SPG’s website for Elite Thank You-certificates here.

READ MORE: SPG Rate & Bonus Points And Miles Promotions

You can find the list of unredeemed certificates on your account:

SPG Elite Thank You Certificates Account


SPG Elite Thank You Certificates Example


The Platinum certificates are worth 500 Starpoints each (not sure if Gold ones are the same). SPG used to mail out physical ones in the past to members.

SPG has been very quiet of these Elite Thank You-certificates for the past few years (even before Marriott takeover) and I would assume that they have mostly gone unredeemed.

Here are the terms and conditions of these certificates:

Certificates are nontransferable to other members. Distribution of the certificates to associates is at the discretion of the member holding the certificates; however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner. The member is not under any obligation to use the certificates. The certificates have no cash value if unused after the expiration date printed on the back of the certificate. No copies or substitutions of the certificates will be accepted. Each certificate includes a unique code that can only be used (and registered) once. Please use by the expiration date on the back of the certificate.

Important: Beginning on January 1, 2018, SPG will no longer offer Elite Thank You certificates. The Starwood Preferred Guest® program reserves the right to modify or cancel this recognition promotion at any time. Not responsible for omissions or typographical errors. Void where prohibited by law.

Here are the terms and conditions of these certificates:

What is an Elite Thank You certificate?
It’s a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.

How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.

Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you’d like to give him or her an Elite Thank You, then provide the unique code on the certificate. Design Hotels™ employees are not eligible to redeem Elite Thank You certificates.

Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.

Can I give multiple Elite Thank You certificates to a single person?

Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.

How long are the Elite Thank You certificates valid?
Important notice: The Elite Thank You program ends on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates. Unclaimed and unredeemed certificates expire on June 30, 2018.

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