Marriott Rewards has been updating its website throughout the 2017 and finally switched the version that I would called BETA live in November, but allowed members still access the old legacy website (something that would actually work) using a specific link (read more here).
Now, Marriott has retired the legacy website completely and using the old working website using the backdoor link no longer works. You are forced to use the “new” website that seems to be bringing up mostly errors and seems to forget that you have already signed in every few seconds.
You can access Marriott Rewards here.
READ MORE: Marriott Rewards Rate & Bonus Points And Miles Promotions
Conclusion
Difficult to understand why it has been so painful for Marriott (or their subcontractors) to get the new website up and running correctly?
I am sick and tired of these never ending error messages and need to sign in on every other page. You would think that hotel company that would prefer public to book directly over OTAs had a working website?
Thank you for pointing this out! I’ve been going out if my mind this weekend because rooms and rates that were there are no longer showing up for me. Now it makes sense. Sort of.
“Difficult to understand why it has been so painful for Marriott (or their subcontractors) to get the new website up and running correctly?”
Typical in IT … hire anything but top-notch contractors and you wind up with … chaos
Marriott at least used to work with Accenture. Not sure if they still do. Deloitte does some work them as well.
I’ve had no issues with the new site.
You have much better luck than me then. This is the most common search result when I try to book a hotel. https://uploads.disquscdn.com/images/f01a07b03407ae9e62ea923e6498a4be53d373a6bcba40cf187eeb5df8eaf8fc.png
I’ve had no issues with the new site.
Very timely post! I was on the website last night and it took forever to get in, and stay in. Quite frustrating.
And when you input SCL, what do you get? Nothing relevant! https://uploads.disquscdn.com/images/100bf92b8949a8007125ac4cf9bfd7eac287e7e9aac7920c1bf7bcc981e7601c.png
Just booked 2 stays and no issues whatsover
glad to hear it wasn’t just me – timely post
@John_Ollila:disqus – the experience varies depending on which browser you’re using. Evidently whomever Marriott hired to build their new website doesn’t understand that the different browsers (IE, Edge, Firefox, Chrome, Safari, Opera, etc.) behave differently and that they need to accommodate for the differences in their code.
If you’re having difficulty, try switching to a different browser. I was/am having issues with Marriott’s website on Safari so I switched over to Chrome and works much better.
When I have issues with the main Chrome, I tend to move to incognito mode. Then when I tried to log in to make the booking….. I am so sick and tired of this! https://uploads.disquscdn.com/images/e13bd671bcaf9108815aa2a39aa218881172f51829322e78d87b594af769c3c8.png
I feel your pain!! So counter intuitive to track my end of 2017 promotions (Especially for tracking nights specific challenges) and yes, you already noted the new page doesn’t offer search outputs for airport codes.
The one issue I have with the “new” website is that many local promotions are not available at some of my favourite properties. There is one in Canada that offers 5000 Bonus points on every stay. That “Special Offer” remained visible on the Legacy site, but never on the “new” one…disappointing.