Number of Air France employee groups are scheduled to strike on Thursday February 22, 2018, and the airline has now issued rebooking guidelines.
Passengers that hold confirmed tickets to fly on February 22, 2018, can fly on February 20 – 21, postpone their trip to February 23 – 28 or receive a credit valid for one year. If the flight ends up canceled or delayed on Thursday, passengers are obviously eligible for full refund.
You can access Air France’s page for strike information here:
Air France staff call for strike 22 February 2018
Updated on 20 February 2018, 11.00 Paris local time
Several Air France staff unions have called for a strike on Thursday 22 February 2018.
We offer you rebooking options at no extra cost, no matter the fare. You can find details of our commercial measures in ‘Can I postpone my trip?’ section.
Please note that Air France flights operated by an aircraft other than that of Air France or Joon will not be affected by this strike.
What are the consequences? Will my journey be affected?
As soon as we have a more accurate estimate of the number of employees on strike and the impact on our operations, our flight schedule will be changed accordingly and made public the day before your departure.
Some flights may be cancelled. Furthermore, in order to ensure the maximum number of flights with our reduced crew, we may have to limit the number of passengers on board some of our flights, meaning that we will not be able to honor all bookings.
Customers whose bookings are cancelled will be informed the day before their departure.
Air France flights operated by the aircraft of any other airline, including HOP!, will not be affected by this strike.
How to stay informed?
On the day before your departure, we will send you an SMS or e-mail to confirm the potential impact on your journey.
Please make sure your personal contact details (mobile telephone, e-mail address) are up-to-date in the “Your reservations” section of our website or in the mobile app.
In the meantime, we would like to assure you that our teams will do their utmost to assist you and minimize the impact of this industrial action on your travel plans.
Can I postpone my trip?
If you have a valid Air France ticket, issued on or before 19 February, for a flight operated by Air France or Joon on 22 February, you can:
– move your trip to another date between 20 and 21 February 2018 or
– postpone your trip between 23 and 27 February 2018.
Save time by changing your booking directly online, in the “Your reservations” section of the website or in the mobile app. You can change your booking at no extra cost for the same travel cabin.
You can also contact your travel agent.
You may also choose to postpone your flight to sometime after 27 February 2018, change your country of destination or origin or cancel your trip. In these cases, we will provide you with a voucher that will be valid for 1 year and can be used on AIR FRANCE, JOON, KLM or HOP! flights. This voucher will be non-refundable.
What should I do on day of departure?
Before you go to the airport, if the flight is “operated by Air France” or “operated by Joon”, we recommend that you check your booking information in the “Your reservations” section on our website or mobile app.
If your reservation is cancelled, we recommend that you do not travel to the airport.
Our staff will do their utmost to offer you an alternative solution.
Otherwise, you will be able to change your flight independently on our website. If you wish, you can also contact your travel agent or the Air France teams who are ready to assist you as you seek alternative solutions. (See the “Contact us” section).
With a confirmed booking, we advise you to check-in online, for you and your baggage.
We sincerely hope that your flight will operate as scheduled and apologize for any inconvenience this strike may cause you.
How can I obtain refund for my trip?
If your flight is cancelled or delayed by more than 5 hours and you decide not to travel, you can obtain a refund for your ticket by contacting a point of sale directly.
If you bought your ticket on our website, please click on the “Refunds” section at the bottom of this page.
Air France will tomorrow release list of canceled flights. These strikes will always affect some flights day before and day after the strike takes place due to aircraft and crew rotations.
Air France conveniently forgets to remind here that they are required to rebook affected passengers on other airlines on most convenient services (for the passengers not for Air France) per EC 261/2004.
Duty to care also applies in case of cancellations and long delays. Air France is required to provide accommodation in case of cancellation that doesn’t take place at the passenger’s home and provide food vouchers too.