Our Fabulous Fridays are back and this week with the topic of hotels offering elite welcome benefits well beyond the brand standards of select service hotels such as Hyatt Place, aloft and Courtyard by Marriott.
Over the years we have often written about hotels that offered something during a stay as a top tier elite where they weren’t obliged to do it based on the program guidelines.
It’s always easy for a big five star hotel such as a Park Hyatt that does a lot of F&B business to send a bottle of Champagne for whatever occasion to a Diamond member and while I always appreciate such a gesture I’m more impressed when a select service property comes through for all elites staying there.
There are some examples such as the excellent breakfast buffet and room upgrades at the Aloft Kuala Lumpur Sentral (I wrote about the previously here) or lounge access at the Courtyard by Marriott Bangkok which is actually very good.
Last month the new rooftop bar at the Hyatt Place Bangkok (Aire Bar) opened up and it came out really nice. When I checked in to stay at this hotel once again this week not only did I receive a great spacious Corner View room and upon check in they now give Globalists two vouchers for cocktails at the rooftop bar.
Two drinks are worth a good US$20 and considering the low headline rates at this property I find that very generous. Bangkok is one of the cities where I really enjoy rooftop bars because it’s a nice breeze up there that you don’t have when walking around or sitting on a lower terrace/balcony.
Many select service hotels in Asia provide benefits beyond what they are required to by the brand standard but they do that also because it’s a tough market locally. Especially Asian cities have plenty of very decent 3* and 4* hotels that are often cheaper and better than those branded properties which moves many general managers to the decision that they need to bring something to the table to at least keep the elite members (many of which are repeat customers and corporate travelers) happy.