Air Canada System Wide IT Issues – Check Your Tuesday Departure Times!

Air Canada reportedly has a system outage on their hands and while the airline is quiet various Canadian airports have sounded an alert to travelers on Tuesday morning.

Passengers are urged to check their departures prior to coming to the airport in order to stay on top of their schedule.

The Vancouver Sun (access here) just published more infos and some tweets by YVR Airport.

In a post shared Tuesday morning at 8:31 a.m., Vancouver Airport advised passengers to check directly with the airline for any updates on Air Canada flights before heading to the airport.

At 9:20 a.m., the airport said passengers flying on Air Canada would be able to check-in at the counter, though self-check in kiosks were still down. By 9:40 a.m., the issues were reportedly fixed but that it would be some time before systems were back to normal.

“Air Canada is experiencing technical issues with their computer systems nationwide,” read the initial update. “Passengers advised to check with AC for updates. Thanks for your patience as you go through check in and boarding procedures.”

As a result, there was “some congestion” at the Vancouver Airport terminal.

No further details were released about what type of technical issue had affected Air Canada’s systems, though the systems failure appeared to affect airports across the country.

Social media posts had complained of issues with the booking process, as well as with check-in. Electronic boarding systems were also down.

An IT related issue wouldn’t be just limited to all airports Canada only but rather affect the airlines systems worldwide.

Air Canada’s website doesn’t say a word about such issues and runs in a ‘business as usual’ fashion but apparently the company doesn’t deem it necessary to inform the customers while the airports do.


If you’re traveling on Air Canada today check the flight status online to stay on top of your flights and see if the flight is affected by this outage, system issue or however you want to call it.