Topbonus program filed for insolvency back in August last year after Airberlin had collapsed and its owner Etihad (70% stake in Topbonus) appeared to offer no support to keep the program alive.
Topbonus tried to offer few award options for vouchers (terrible value) and awards on some random airlines but everything appear to have come to an end today per the email above while they are seeking for a new “investor”.
You can access the website for filing your liquidation claim here.
Note that I have updated the piece with the English version of the email that Topbonus sent out after I published this.
Topbonus members with miles on their account are unsecured creditors that should have their claims in by April 24, 2018, in order to get anything from the bankrupt program. Miles are set ZERO and you cannot login to the account at all.
Why anyone would invest to this loyalty platform that doesn’t have airline backing and mostly ill-will among former members who had their tickets canceled and/or demanded random payments?
Luckily, I was able to redeem all my miles (EVERY SINGLE ONE) for a Finnair Bangkok – Helsinki business class award so that I don’t have to be part of this “reset” and “relaunch”.