British Airways Qatar Airways Substitutions For Kuwait, Muscat & Delhi + Up To 140,000 Avios Compensation Per Downgraded Segment

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British Airways made an application to CAA back in early May (read more here) to wet lease three Airbus A330 aircraft with crews from Qatar Airways due to Rolls Royce engine issues.

Qatar Airways A330

Today, the airline has issued an advice on which routes and when these three aircraft will operate. As there will be no First Class or World Traveler Plus cabins and fewer Business class seats too, many passengers will be downgraded. British Airways has issued guidelines for refunds and compensation for involuntarily downgrades.

You can access British Airways here.

Affected flights:

BA157 London Heathrow to Kuwait 9 June – 30 June 2018

BA156 Kuwait to London Heathrow 10 June – 1 July 2018

BA79 London Heathrow to Muscat 9 June – 20 August 2018

BA80 Muscat to London Heathrow 10 June – 21 August 2018

BA143 London Heathrow to Delhi 9 June – 20 August 2018

BA142 Delhi to London Heathrow 10 June – 21 August 2018

Compensation

First Class passengers that are downgraded to business class due to no first class on these two class Qatar Airways planes can choose between 700 GBP e-voucher or 140,000 Avios per affected sector.

Business class passengers that are downgraded to economy due to less business class seats on these Qatar Airways planes can choose between 400 GBP e-voucher or 80,000 Avios per affected sector.

World Traveler Plus passengers that are downgraded to economy due to only business and economy class cabins available on these planes are eligible for 20,000 Avios per effected sector if they have any status with Executive Club.

In all thee downgrade cases, the fare difference will be processed automatically. It is unclear, however, based on what fare.

There won’t be Kosher meals available on these Qatar Airways flights. Passengers will get a fruit plate. First Class, Business Class and World Traveler Plus passengers that require Kosher meal are eligible for refund if they prefer not to fly.

Here’s the information from BA:

Like other airlines around the world, we continue to carry out detailed precautionary inspections on Rolls-Royce Trent 1000 engines on some of our Boeing 787-9s to ensure we meet all the relevant regulatory safety requirements.

To facilitate the additional engine inspections and any associated maintenance we have made some minor adjustments to our longhaul flight schedules this summer.

To ensure we operate as many flights for customers as possible we have leased in additional longhaul aircraft from our oneworld alliance partner Qatar Airways.

If a customer’s longhaul flight this summer is due to be operated by Qatar Airways on behalf of British Airways, we recognise that as a result, they may not wish to travel. The rebooking guidelines below are available for customers.

The Qatar Airways aircraft will operate on a wetlease basis on the following routes and dates:

BA157 London Heathrow to Kuwait 9 June – 30 June 2018
BA156 Kuwait to London Heathrow 10 June – 1 July 2018
BA79 London Heathrow to Muscat 9 June – 20 August 2018
BA80 Muscat to London Heathrow 10 June – 21 August 2018
BA143 London Heathrow to Delhi 9 June – 20 August 2018
BA142 Delhi to London Heathrow 10 June – 21 August 2018

  • The Qatar Airways aircraft will operate in a 2-cabin configuration offering Business and Economy cabins
  • Fights will be operated with a Qatar Airways crew
  • All passengers who are booked on the services above will be emailed to advise that their flight will be operated by Qatar Airways. The email will ask customers who have booked via the trade to contact their Travel Agent
  • You can identify a PNR that will be operated by QR by looking for the following note in the PNR – DOWNGRADE REFER TO BATRAVELTRADE.COM REF B787 DOWNGRADES
  • The Qatar Airways aircraft used to operate the flights will not have a First or World Traveller Plus cabin. For passengers who are currently booked on one of these services the following will apply:
    First customers will be rebooked into the Business Class cabin on QR
    Club World customers will be rebooked onto the Business Class cabin on QR where possible. Due to the aircraft configuration change there will be a number of Club World passengers who will be rebooked into the Economy cabin on QR
    World Traveller Plus customers will be rebooked into the Economy cabin on QR
    World Traveller customers will be rebooked into the Economy cabin on QR
  • If the customer has been rebooked into a different cabin, you will need to work out the refundable fare difference between the original cabin and the cabin the customer has been rebooked into
  • The following services will not be available on wetlease flights operated by QR:
    arriage of guns
    Oxygen
    In-flight retail
    Pre-paid seating
    Pre-paid or pre-ordered catering
  • A variation to our usual Kosher meal will be offered as a fruit platter on these flights

Advice for British Airways-125 ticketed customers whose BA flight has been changed to Qatar Airways (QR) operated wetlease flight

Kuwait – Update 1

Flights/Dates affected BA157 LHR-KWI 09 June – 30 June 2018
BA156 KWI-LHR 10 June – 01 July 2018
Tickets issued by 03-Jun-18
Options for First passengers who have been rebooked in the Business cabin on QR operated wetlease There is no First cabin on the QR operated flight, so all First customers have been rebooked in the Business Class cabin. As this is a cabin change the following options will apply:
If the customer no longer wishes to travel on a QR operated flight:
The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
Offer a full refund back to the original form of paymentIf the customer still wishes to travel in the Business Cabin on a QR operated flight:
The customer will receive the difference in fare from First to Business – this will be processed automatically
The customer will retain their First baggage allowance, Concorde Room access and Avios / Tier Point earning
Please offer the customer a goodwill gesture of either GBP700.00 e-voucher OR 140,000 Avios per affected sector
Options for Club World passengers who have been rebooked in the Business cabin on QR operated wetlease Club World passengers have been rebooked in the Business Class cabin where possible.
If the customer no longer wishes to travel on a QR operated flight:• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of payment

If the customer still wishes to travel in the Business Cabin on a QR operated flight:
• Advise the customer their flight will now be operated on Qatar Airways (QR)

Options for Club World passengers who have been rebooked in the Economy cabin on QR operated wetlease The cabin configuration on the QR operated flights mean a number of Club World customers will be rebooked into the Economy cabin. As this is a cabin change the following options apply:
If the customer no longer wishes to travel on a QR operated flight:
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of paymentIf the customer still wishes to travel in the Economy Cabin on a QR operated flight:
• The customer will receive the difference in fare from Club to Economy – this will be processed automatically
• The customer will retain their Club baggage allowance, lounge access and Avios / Tier Point earning
• Please offer customer a goodwill gesture of either GBP400.00 e-voucher OR 80,000 Avios per affected sector
Options for World Traveller Plus passengers who have been rebooked in the Economy on QR operated wetlease There is no World Traveller Plus cabin on the QR operated flights, so WTP customers have been rebooked in the Economy cabin. As this is a cabin change the following options will apply:
If the customer no longer wishes to travel on a QR operated flight:
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of paymentIf the customer still wishes to travel in the Economy Cabin on a QR operated flight:
• The customer will receive the difference in fare from World Traveller Plus to Economy – this will be processed automatically
• The customer will retain World Traveller Plus baggage allowance and Avios / Tier Point earning
• Please offer GGL, Gold, Silver & Bronze members of the Executive Club will a goodwill gesture of 20,000 Avios per affected sector
Options for World Traveller passengers who have been rebooked in the Economy cabin on QR operated wetlease All World Traveller passengers have been rebooked in the Economy cabin.

If the customer no longer wishes to travel on a QR operated flight:

• Please offer options from the Conditions of Carriage – Leased Aircraft

If the customer still wishes to travel in the Economy Cabin on a QR operated flight:

• Advise the customer their flight will now be operated on Qatar Airways (QR)

Origin/Destination/Stopover changes No
Refunds Allowed Only for First, Club and World Traveller Plus customers – see above
Fare difference refunds may take up to 4 weeks to process
For trade bookings – the refund in fare will not be processed automatically and should be handled by the travel agent
Redemptions Included  Yes
Available for Trade  Yes
Important Info You must update remarks to accurately reflect the conversation and action taken
• The customer will need to contact Customer Relations to request their choice of goodwill gesture
• If using Conditions of Carriage for leased aircraft onto alternative BA operated flight please be aware availability may be limited
• If rebooking please ensure any associated SSR’s are added back to the PNR
• Customers who accept a QR operated wetlease operated flight are not permitted to add guns and/or oxygen to the booking
• Kosher meals are not available on these flights. Customers who want a Kosher meal will be offered the alternative of a fruit platter. For First and Club World ONLY – if this is not suitable customer may be offered a full refund
• Any non-vegetarian meals will be Halal
• If the customer is eligible for free seating the contact centres will have to process this on behalf of the customer or it will need to be arranged at check-in
• If the customer has already purchased excess baggage for the BA operated flight and has changed cabin this will be automatically refunded. If still required it can be rebooked on the QR operated flight
• Pre-paid seating and pre-paid meals will not be available on these flights. Customers who had these booked will be automatically refunded
• Pre-order meals are not available on these flights
• The e-voucher can be issued in GBP or the equivalent value in USD or EUR
• The cabin change refund will be processed automatically. If the customer then requests a full refund please make them aware the refund will show as two transactions
• One involuntary ticket change allowed 

 

Muscat – Update 1

Flights/Dates affected BA79 LHR-MCT 09 June – 20 August 2018
BA80 MCT-LHR 10 June – 21 August 2018
Tickets issued by 03-Jun-18
Options for Club World passengers who have been rebooked in the Business cabin on QR operated wetlease Club World passengers have been rebooked in the Business Class cabin where possible.

If the customer no longer wishes to travel on a QR operated flight:

• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of payment

If the customer still wishes to travel in the Business Cabin on a QR operated flight:
• Advise the customer their flight will now be operated on Qatar Airways (QR)

Options for Club World passengers who have been rebooked in the Economy cabin on QR operated wetlease The cabin configuration on the QR operated flights mean a number of Club World customers will be rebooked into the Economy cabin. As this is a cabin change the following options apply:

If the customer no longer wishes to travel on a QR operated flight:
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of payment

If the customer still wishes to travel in the Economy Cabin on a QR operated flight:
• The customer will receive the difference in fare from Club to Economy – this will be processed automatically
• The customer will retain their Club baggage allowance, lounge access and Avios / Tier Point earning
• Please offer customer a goodwill gesture of either GBP400.00 e-voucher OR 80,000 Avios per affected sector

Options for World Traveller Plus passengers who have been rebooked in the Economy on QR operated wetlease There is no World Traveller Plus cabin on the QR operated flights, so WTP customers have been rebooked in the Economy cabin. As this is a cabin change the following options will apply:

If the customer no longer wishes to travel on a QR operated flight:
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of payment

If the customer still wishes to travel in the Economy Cabin on a QR operated flight:
• The customer will receive the difference in fare from Club to Economy – this will be processed automatically
• The customer will retain their Club baggage allowance, lounge access and Avios / Tier Point earning
• Please offer customer a goodwill gesture of either GBP400.00 e-voucher OR 80,000 Avios per affected sector

Options for World Traveller passengers who have been rebooked in the Economy cabin on QR operated wetlease All World Traveller passengers have been rebooked in the Economy cabin.

If the customer no longer wishes to travel on a QR operated flight:

• Please offer options from the Conditions of Carriage – Leased Aircraft

If the customer still wishes to travel in the Economy Cabin on a QR operated flight:

• Advise the customer their flight will now be operated on Qatar Airways (QR)

Origin/Destination/Stopover changes No
Refunds Allowed Only for First, Club and World Traveller Plus customers – see above
Fare difference refunds may take up to 4 weeks to process
For trade bookings – the refund in fare will not be processed automatically and should be handled by the travel agent
Redemptions Included  Yes
Available for Trade  Yes
Important Info You must update remarks to accurately reflect the conversation and action taken
• The customer will need to contact Customer Relations to request their choice of goodwill gesture
• If using Conditions of Carriage for leased aircraft onto alternative BA operated flight please be aware availability may be limited
• If rebooking please ensure any associated SSR’s are added back to the PNR
• Customers who accept a QR operated wetlease flight are not permitted to add guns and/or oxygen to the booking
• Kosher meals are not available on these flights. Customers who want a Kosher meal will be offered the alternative of a fruit platter. For First and Club World ONLY – if this is not suitable customer may be offered a full refund
• Any non-vegetarian meals will be Halal
• If the customer is eligible for free seating the contact centres will have to process this on behalf of the customer or it will need to be arranged at check-in
• If the customer has already purchased excess baggage for the BA operated flight and has changed cabin this will be automatically refunded. If still required it can be rebooked on the QR operated flight
• Pre-paid seating and pre-paid meals will not be available on these flights. Customers who had these booked will be automatically refunded
• Pre-order meals are not available on these flights
• The e-voucher can be issued in GBP or the equivalent value in USD or EUR
• The cabin change refund will be processed automatically. If the customer then requests a full refund please make them aware the refund will show as two transactions
• One involuntary ticket change allowed

Delhi – Update 1

Flights/Dates affected BA143 LHR-DEL 9 June – 20 August 2018
BA142 DEL-LHR 10 June – 21 August 2018
Tickets issued by 03-Jun-18
Options for First passengers who have been rebooked in the Business cabin on QR operated wetlease There is no First cabin on the QR operated flight, so all First customers have been rebooked in the Business Class cabin. As this is a cabin change the following options will apply:

If the customer no longer wishes to travel on a QR operated flight:
• The customer may rebook onto an alternative BA operated flight, same point of origin and destination up to three days before or three days after the original date of travel. Rebook into the same class as original or the lowest available class in the same cabin
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of payment

If the customer still wishes to travel in the Business Cabin on a QR operated flight:
• The customer will receive the difference in fare from First to Business – this will be processed automatically
• The customer will retain their First baggage allowance, Concorde Room access and Avios / Tier Point earning
• Please offer all First customers a goodwill gesture of either GBP700.00 e-voucher OR 140,000 Avios per affected sector

Options for Club World passengers who have been rebooked in the Business cabin on QR operated wetlease Club World passengers have been rebooked in the Business Class cabin where possible.

If the customer no longer wishes to travel on a QR operated flight:

• The customer may rebook onto an alternative BA operated flight, same point of origin and destination up to three days before or three days after the original date of travel. Rebook into the same class as original or the lowest available class in the same cabin
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of payment

If the customer still wishes to travel in the Business Cabin on a QR operated flight:
• Advise the customer their flight will now be operated on Qatar Airways (QR)

Options for Club World passengers who have been rebooked in the Economy cabin on QR operated wetlease The cabin configuration on the QR operated flights mean a number of Club World customers will be rebooked into the Economy cabin. As this is a cabin change the following options apply:

If the customer no longer wishes to travel on a QR operated flight:
• The customer may rebook onto an alternative BA operated flight, same point of origin and destination up to three days before or three days after the original date of travel. Rebook into the same class as original or the lowest available class in the same cabin
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of payment

If the customer still wishes to travel in the Economy Cabin on a QR operated flight:
• The customer will receive the difference in fare from Club to Economy – this will be processed automatically
• The customer will retain their Club baggage allowance, lounge access and Avios / Tier Point earning
• Please offer customer a goodwill gesture of either GBP400.00 e-voucher OR 80,000 Avios per affected sector

Options for World Traveller Plus passengers who have been rebooked in the Economy on QR operated wetlease There is no World Traveller Plus cabin on the QR operated flights, so WTP customers have been rebooked in the Economy cabin. As this is a cabin change the following options will apply:

If the customer no longer wishes to travel on a QR operated flight:
• Please offer a full refund back to the original form of payment
• The customer may rebook onto an alternative BA operated flight, same point of origin and destination up to three days before or three days after the original date of travel. Rebook into the same class as original or the lowest available class in the same cabin
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
• Offer a full refund back to the original form of payment

If the customer still wishes to travel in the Economy Cabin on a QR operated flight:
• The customer will receive the difference in fare from World Traveller Plus to Economy – this will be processed automatically
• The customer will retain World Traveller Plus baggage allowance and Avios / Tier Point earning
• Please offer GGL, Gold, Silver & Bronze members of the Executive Club will a goodwill gesture of 20,000 Avios per affected sector

 

Options for World Traveller passengers who have been rebooked in the Economy cabin on QR operated wetlease All World Traveller passengers have been rebooked in the Economy cabin.

If the customer no longer wishes to travel on a QR operated flight:

• Please offer options from the Conditions of Carriage – Leased Aircraft

If the customer still wishes to travel in the Economy Cabin on a QR operated flight:

• Advise the customer their flight will now be operated on Qatar Airways (QR)

Origin/Destination/Stopover changes No
Refunds Allowed Only for First, Club and World Traveller Plus customers – see above
Fare difference refunds may take up to 4 weeks to process
The refund in fare will not be processed automatically and should be handled by you
Redemptions Included Yes
Important Info You must update remarks to accurately reflect the conversation and action taken
• The customer will need to contact Customer Relations to request their choice of goodwill gesture
• If using Conditions of Carriage for leased aircraft onto alternative BA operated flight please be aware availability may be limited
• If rebooking please ensure any associated SSR’s are added back to the PNR
• Customers who accept a QR operated wetlease flight are not permitted to add guns and/or oxygen to the booking
• Kosher meals are not available on these flights. Customers who want a Kosher meal will be offered the alternative of a fruit platter. For First and Club World ONLY – if this is not suitable customer may be offered a full refund
• Any non-vegetarian meals will be Halal. Additional vegetarian meals will be loaded on the flight
• If the customer is eligible for free seating the contact centres will have to process this on behalf of the customer or it will need to be arranged at check-in
• If the customer has already purchased excess baggage for the BA operated flight and has changed cabin this will be automatically refunded. If still required it can be rebooked on the QR operated flight
• Pre-paid seating and pre-paid meals will not be available on these flights. Customers who had these booked will be automatically refunded
• Pre-order meals are not available on these flights
• The e-voucher can be issued in GBP or the equivalent value in USD or EUR
• The cabin change refund will be processed automatically. If the customer then requests a full refund please make them aware the refund will show as two transactions
• One involuntary ticket change allowed

Conclusion

These goodwill e-vouchers or Avios deposits shouldn’t be instead of EC 261/2004 mandated downgrade compensation. Just make sure that you get those in too if you happen to be in one of the affected flights and you have been downgraded.

Not sure why it would be difficult for these Qatar Airways operated British Airways flights to be catered with Kosher meals? Would they somehow “damage” ovens and make them no longer halal?

Downgraded BA passengers would earn their Tier points, Avios and lounge access based on the originally ticketed fare class despite the downgrade in addition to the goodwill e-voucher or Avios.

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