Fairmont, Swissotel and Raffles brands that Accor announced it would buy back in December 2015 (the deal closed in the summer of 2016) finally became loyalty program participating yesterday (July 2, 2018).
Le Club AccorHotels members can now earn, redeem and enjoy they elite benefits at these three brands. Fairmont Presidents Club and Swissotel Circle loyalty programs have both closed and merged to Accor’s program and members should have access to their new accounts (I don’t).
You can access Accor’s website here.
Here’s reminder of Le Club AccorHotels elite benefits at these brands:
Instead of guaranteed benefits that were confirmable at the time of booking with the FPC such as room and suite upgrades now elite members are eligible:
– Request subject to availability on day of check-out…
– Request subject to availability on day of check-in….
– Subject to availability at check in….
Benefits that are not properly guaranteed such as early check in and late check out are useless. You don’t get them when you need them most and I have faced this numerous time with Le Club AccorHotels. Sorry, not available.
Executive lounges that are called Fairmont Gold are excluded from the upgrades. Not sure why? They are nothing special compared to what other chains are offering.
Le Club AccorHotels obfuscates the number of points one earns for stays by stating how many you earn for every 10 euros. Every point is worth 2 euro cents when used towards hotel stays.
Here’s how it should read:
- Classic 2.5 points per euro cent (5% payback)
- Silver 3.1 points per euro cent (6.2% payback)
- Gold 3.7 points per euro cent (7.4% payback)
- Platinum 4.4 points per euro cent (8.8% payback)
Not sure what happened to my Fairmont Presidents Club Platinum account that was supposed to convert to Le Club AccorHotels Platinum? It is nowhere to be found. Dropped an email to FPC customer service earlier this morning but they haven’t replied. Seems that they are having some integration issues…..
These non-confirmable benefits are certainly downgrade for FPC Platinum members that are used to suite and room upgrade certificates that are confirmable at booking and not to space available one category upgrades that may or may not happen.
Good, however, that Le Club AccorHotels can now earn and redeem their points at Fairmont, Swissotel and Raffles brands.