A LoyaltyLobby reader dropped us an email to hear if others have had issued with their status and stays correctly transferring from Fairmont President’s Club or Swissotel Circle to Le Club AccorHotels.
You can access Le Club AccorHotels here.
Here’s the email from the reader:
I’m not sure if anyone else has contacted you with issues in regard to the merger of FHRI and Accor.
I’m working on fixing the issues with Accor but I thought I’d let you know:
I was merging Swiss zenit (exp in 2019) with earned Accor platinum (exp 12/18)
Communication prior to the merger was strangely quiet
Accounts merged Friday (5 days late)
So far my Accor account expiry still shows 12/18
One of my available Zenit awards not credited
7 paid nights not showing on balance YTD
Email responses friendly but slow – taking 3 -5 days
I’m not sure if they did an award ‘sweep’ (Swiss Circle seemed to process awards in quarterly batches of 10 and 20 nights) before the conversion, which could have rendered nights since March to have no real value.
I wasn’t expecting this to go smoothly, nothing in hotel loyalty IT ever does. But I have reduced confidence in the merger process and would be interested to know if others are having problems.
Reader is correct that there was very little communication from Le Club AccorHotels, Fairmont or Swissotel when the program merger date came closer.
Le Club AccorHotels sent me my new account number days late and I am still missing batch of certificates from the promotion that they run this year that required two stays.
Seems that the old email addresses for Fairmont and Swissotel communication do still work. I would give up if I would have to communicate with Le Club AccorHotels “customer service”.