Reader Question: What Is Going On With Le Club AccorHotels Places App?


A LoyaltyLobby reader sent us a message about Le Club AccorHotels Places app that can be used to collect bonus points when staying at Accor affiliated hotels.

Le Club AccorHotels Places App

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Here’s the question from the reader:

Have you noticed that Places by Accor seems to have disappeared. Do you know if it’s permanent or temporary?

There has been plenty of issues with this Places app over the years from check ins, pending stays and getting the bonus points actually posted.

I dropped a note to someone in the know at the Accor who noted that their long term plan is to consolidate this function on their main app and that there has been some IT issues from the Fairmont, Swissotel and Raffles integration that may have adversely affected the app in the past couple of weeks.


Places app has been a great way to collect some extra bonus for stays but I have never been able to use it due to its clunkiness.

I hope that Accor spends some money and incorporates it into their main app swiftly, although the uptake might be then too great and the number of awarded bonus points may have to go down as a result.