A LoyaltyLobby reader sent us a question by email regarding delayed luggage on Vueling flight from Dublin to Barcelona. Vueling appears to have difficulty paying up!
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Here’s the email from the reader:
Just after a bit of advice.
I was on a Vueling flight from Dublin to Barcelona in October last year and Vueling manage to lose our bags.
My partner and I spent our first of 3 days in Barcelona out buying clothes (made more difficult by the fact she was 6 months pregnant at the time). We picked up our bags from the concierge the morning we left to take them back to the airport as they had finally arrived overnight.
I put in a compensation claim as per their website including attaching photos of the receipts for the clothes we needed to buy, it came to about €350 within the required timeframe.
In January Vueling responded they needed the original receipts to process the claim so having photos I sent those on registered mail and have confirmed they arrived at the given address.
I have been chasing them ever since to provide the compensation we are owed including providing my bank details again at their request but still have not seen a dime.
Any ideas who I should chase this up with in the EU? I am having trouble making heads or tails of the EU ombudsman site as I am not an EU resident.
Appreciate any info you could give me.
The reader should open a complaint with the National Enforcement Body of either Ireland or Spain. I would choose Ireland. It shouldn’t make any difference whether the reader lives within the European union or not.
The airline is required to pay for expenses incurred due to their inability to get the bag to the destination.
Conclusion
You can always choose the National Enforcement Body of either the country where the flight originated or ended in case of intra-European Union or EEA travel.
Seems that Vueling has just ended communicating and hoping that the reader would just go away and they wouldn’t need to pay a valid claim. This is unfortunately the way many airlines including Vueling handle these.
I hope that the reader follows up with the regulator and collects the 350 euros that they are entitled to.
