Following the security checkpoint disaster at Munich Airport the other week the airport management has now decided they will offer a shopping voucher valued at 50 Euro to affected passengers.
Airport management has reacted following the incident which has affected more than 31,000 passengers after a female passenger simply walked through a closed security lane – three involved security employees have been fired in the meanwhile.
You can read our original article about the situation from two weeks ago here.
Those passengers who were affected (as in: cancelled or more than one hour delayed) by the July 28/29th incident can now apply online for the goodwill 50 Euro shopping voucher which will be valid for three years.
The airport has made a special website available (access here) that allows passengers to request it.
Dear passengers, we deeply regret the inconveniences that have arisen for you. We could not offer you a 5-star quality. Although the airport was not responsible for the incident that led to the terminal clearing by the authorities and has done everything to mitigate the consequences, we want to show a small gesture of goodwill. We therefore offer you a voucher, which you can request via the following form.
Customers can request their compensation until December 31, 2018.
These are the Terms & Conditions per the document provided:
Keep in mind that this is only a goodwill offer provided by the airport. Management has made clear that as far as passenger rights per EC261/2004 are concerned one has to contact the airline and claim possible compensation (if due) from them. It’s possible though that Lufthansa and the airport are going after the security company for damages to cover expenses and passenger claims. It doesn’t hurt to put a claim in either way and then see how it progresses over time.
The Federal Police already stated that the security company acted grossly negligent as they didn’t sound the alarm immediately and rather took a very long time to initiate steps to inform the authorities. In the meanwhile the (thankfully harmless) offender was able to get on a flight and departed, though was later identified and contacted to provide a detailed account of what happened.