Reader Question: SPG Platinum Member Suite Upgrade Benefit Downgrade?

2 Comments

A LoyaltyLobby reader left a question regarding the new Marriott/SPG program T&Cs that deal with Platinum member upgrades.

Westin Nova Scotian

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You can access Marriott’s page for combined program here.

READ MORE: Marriott Rewards Rate & Bonus Points And Miles Promotions

Here’s the message from the reader:

just had a look at the new T&C’s from Marriott: Upgrade for Platinums include indeed Suites but not best available room including Suites anymore:

ii. Complimentary Enhanced Room Upgrade for Platinum Elite Members. Based on room availability at check-in and limited to a Member’s personal guest room at no additional charge. Enhanced rooms may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites. At The Ritz-Carlton, suites are only included for Platinum Premier Members and rooms with direct Club access are excluded. Enhanced Room Upgrades are subject to availability and are identified by each Participating Property. The Complimentary Enhanced Room Upgrade for Platinum Elite Members is available at all Participating Brands except at Marriott Vacation Club, Marriott Grand Residence Club, Aloft, Element and participating Vistana properties.

Big advantage of SPG is gone…

The T&Cs that are on the Marriott’s website as of now are basically month old and may contain some inconsistencies. We got a word few days ago that the upgrade part for the Platinum members hasn’t changed despite the ambiguous wording.

The only difference is that now suite upgrades are available for Platinum Premier members at Ritz-Carlton hotels where they previously were not available officially for anyone. Not saying that they didn’t happen.

Conclusion

I have requested most up to date T&Cs from Marriott Rewards or when they are available on the website.

Then there is the question who is going to read through FIFTY SEVEN pages of program Terms and Conditions? I believe that there should have been an opportunity to shorten the jargon and perhaps make it more understandable for most members.

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