How To Contact Marriott Rewards & SPG During These Difficult Times (Without Being On Hold For Hours)?

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Marriott & SPG has been both sending emails that everything is now in clear and programs have been merged successfully. Many members, however, are facing challenges with their account starting with cannot accessing them (read more here)!

Rotary Phone

The wait times for speaking with both Marriott Rewards and SPG customer service can be rather long right now and most seems to be fed up (at both ends of the call).

You can access Marriott’s page for merged program information here.

Like it was the case with redeeming for those Marriott Travel Packages before the program merger, my advice is to call their international numbers where the wait times are very short or non-existent based on my personal experience.

Here are the Marriott’s numbers:

Europe/Africa/Middle East

  • 44 20 7012 7312 (UK)
  • 0699 508 6492 (from Germany)
  • +971 4 449 0841 (from United Arab Emirates)
  • 0-21-4276486 (from South Africa)

8:00am – 6:00pm, Monday – Friday (GMT)
9:00am – 5:30pm, Saturday (GMT)
10:30am – 7:00pm, Sunday (GMT)

Asia Pacific

  • 400 830 0250 (from Mainland China)
  • 800 962 962 (from Hong Kong,China)
  • 9:00am – 6:00pm, Monday – Friday (local time)
  • 81 3 5405 1513 (from Japan)
  • 9:00am – 6:00pm, Monday – Friday (local time)
  • 60 3 2688 8080 (from Kuala Lumpur and Asia Pacific)
  • 61 2 8298 5250 (from Australia)

8 a.m. – 8 p.m., Monday – Friday (Malaysia/Singapore local time)
8 a.m. – 5:30 p.m., Saturday (Malaysia/Singapore local time)

Closed Sunday

Latin America/Mexico

  • 52 55 110 221 21 (Mexico)
  • 55 11 3069 2507 (from Brasil)

8:00am – 8:00pm, Monday – Friday (local time)
9:00am – 2:00pm, Saturday (local time)
Closed Sunday

And Here Are the SPG Ones:

Europe/Africa/Middle East

  • 353 21 4511056 (from Albania/Azerbaijan/Bulgaria/Croatia/Cyprus/Czech Republic/Georgia/Kazahstan/Lithuania/Malta/Monaco/Serbia/Slovakia/Slovenia/Ukraine/Algeria/Djibouti/Egypt/Ethiopia/Gabon/Gambia/Guinea/Libya/Mauritania/Mauritius/Morocco/Nigeria/Rwanda/Senegal/Seychelles/Tunisia/Syria/South Sudan/Uganda/Iraq/Jordan/Kuwait/Lebanon/Oman/Qatar)
  • 01206091929 (from Austria)
  • 027006613 (from Belgium)
  • 43314935 (from Denmark)
  • 0972519656 (from Finland)
  • 0157324866 (from France)
  • 069170776449 (from Germany)
  • 0080044149227 (from Greece)
  • 7789809 (from Budapest, Hungary)
  • 0617789809 (outside Budapest, Hungary)
  • 0216014521 (from Ireland)
  • 0223331321 (from Italy)
  • 24871227 (from Luxembourg)
  • 0207006470 (from Netherlands)
  • 23024987 (from Norway)
  • 0223060078 (from Poland)
  • 800 781 339 (from Portugal)
  • 4999511346 (from Russia)
  • 911776146 (from Spain)
  • 0859366310 (from Sweden)
  • 0445111546 (from Switzerland)
  • 00800 353 90209 (from Turkey)
  • 02035646335 (from United Kingdom)
  • 800 00038 (from Bahrain)
  • 037219131 (from Israel)
  • 800 844 1349 (from Saudi Arabia)
  • 800 0441 3234 (from United Arab Emirates)
  • 0800 99 4274 (from South Africa)

Asia Pacific

  • 65 6836 7688 (Direct Dial Number – Singapore)
  • 86 20 38131035 (Direct Dial Number – China)
  • 91 124 6199 711 (Direct Dial Number – India)
  • 81 3 5423 6062 (Direct Dial Number – Japan)
  • 62 2129643109 (Direct Dial Number – Indonesia)
  • 65 6836 7688 (from Bangladesh/Brunei/Cambodia/Fiji/French Polynesia/Guam to Singapore/
    Maldives/Nepal/New Caledonia/Pakistan/Vanuatu)
  • 1 800 450 010 (from Australia)
  • 400 890 3588 (from Mainland China)
  • 30512777 (from Hong Kong,China)
  • 62635656 (from Macau,China)
  • 00801 851 639 (from Taiwan,China)
  • 1800 80 1855 (from Malaysia)
  • 1 888 625 4988 (from Guam to US)
  • 18002582527 (from India)
  • 0120 92 5659 (from Japan)
  • 007988171720 (from Korea)
  • 0800 691 575 (from New Zealand)
  • 1800 1651 0655 (from Philippines)
  • 0807 135 5555 (from Indonesia)
  • 1800 325 5555 (from Singapore)
  • 800 325 55555 (from Thailand)
  • 1208 52155 (from Vietnam)

Latin America/Mexico

  • 0800 777 7555 (from Argentina)
  • 0800 891 3570 (from Brazil)
  • 123 00 20 4485 (from Chile)
  • 01800 912 5588 (from Colombia)
  • 0800 011 0816 (from Costa Rica)
  • 52 55 5242 5660 (from Ecuador/El Salvador/Guatemala/Guyana/Nicaragua/Paraguay)
  • 001 800 545 7853 (from Mexico/Panama/ Puerto Rico – Spanish service)
  • 0800 51 674 (from Peru)
  • 1 888 625 4988 (from Puerto Rico)
  • 000 405 4157 (from Uruguay)
  • 0800 100 2161 (from Venezuela)

Conclusion

I hope that this helps readers getting hold of Marriott Rewards and SPG without having to be on hold for hours to solve their account issues that are quite prevalent at the moment (almost two weeks into the program merger).

The agents on these lines are very good in communicating in English. At least I have never had any issues (and nobody has ever hang up on me that seems to be the case with the US Marriott number based on recent reader reports).

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