When Marriott announced their combined Marriott Rewards & SPG reward chart, they made big hoopla that it would be the first time that all the hotels would be under one point structure.
Starwood had had special all suite hotels under their regular award categories but at highly inflated point values that were only available by calling. These were now supposedly bookable at the category 7 level (60,000 points per night – fifth night free) until the end of the year. That is not, however, the case and Marriott Rewards has been silent on this issue.
You can access Marriott’s website for the combined program here.
I previously wrote a piece about the all former SPG specialty properties (access here) and found that only one was bookable using points (not sure if something has changed since that).
When you click through to the “legacy” Starwood website from Marriott, there is no availability using points at all.
But if you open the app, the availability resurfaces.
You can even review your reservation.
But then “Unable to process” to process error message appears likely meaning too expensive for Marriott.
I decided to drop an email to Ambassador to see if they could get it booked:
I checked availability at The St. Regis Bora Bora Resort for August 3-8, 2019. Please see the available options below with Points.
1 Bedroom Beachside Pool Villa
1 Bedroom Superior Overwater Villa
The boat transfer is an additional 13,500.00 XPF per person, per stay. Please let us know if you would like to proceed with a reservation.
We look forward to hearing back from you.
Not sure why the price jumped from 240K to 615K? That is 156% higher than what was shown on their website.
I actually called the Platinum desk and they blamed system issues and time zone difference between the US and French Polynesia for their inability to actually book what was shown on Marriott’s own website. Rather ridiculous, isn’t it?
Marriott Rewards should come clear and publish the real point requirements for these properties that are currently not bookable using their published values.
It would be highly theoretical for most members to book at the base value anyway due to these hotels only having at most handful of standard rooms due to their small size (less than 100 rooms each).