Compensation Clinic: Hilton Garden Inn Cuzco

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This week’s Compensation Clinic-case comes from yours truly stay at the Hilton Garden Inn hotel in Cuzco, Peru.

Compensation Clinic Hilton Garden Inn Cuzco

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You can access Hilton Garden Inn Cuzco’s website here.

READ MORE: Hilton Honors Rate & Bonus Points And Miles Promotions

2PM Late Check Out

Compensation Clinic Hilton Garden Inn Cuzco DND

When I checked in around 5PM, I made sure that the front  desm agent keyed in 2PM late check out. Housekeeping team member was knocking at the door at 10:55AM despite the DND sign hanging outside

Picked up the phone and requested to speak with the MOD who was not available. Asked the person to get MOD to give me a call back.

Got another call at 11:05 informing me that their standard check out time is 10AM despite the fact that I had 2PM late check out.

Other Issues:

Connecting Door

No proper noise insulation between the rooms. Was hearing people speaking and being on the phone on the neighboring room.

Privacy

Compensation Clinic Hilton Garden Inn Cuzco Passports

Hotels in Peru take a copy of your passport in order for not having to charge sales tax. They should safeguard this information and not leave copies laying around the front desk.

MOD Missing

The call from the Manager on Duty never materialized. Appears that she had gone hiding.

Compensation

Compensation Clinic Hilton Garden Inn Cuzco Points

10,000 points posted after my stay that is inadequate considering that a free night at this hotel is 40,000 points.

Conclusion

The location of this hotel is terrible. It is up on the hill with nice views of Cuzco but getting to/from the historic city center is problematic.

It is good that this is NOT your typical HGI but done in a local Peruvian style. I just wish that they had their internal procedures in order too. It is never a good sign if MOD is hiding and not willing to speak with a guest.

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