Marriott Rewards “stabilized” (far from it) platform has been sending out reminders about points expiry to members this weekend that a LoyaltyLobby reader forwarded to us.
Marriott Rewards points expire if you don’t earn (see below what qualifies) or redeem any of them within 24 months. The problem with these emails is that they went out to members whose points are about to expire in 23 months in 2020!
You can access Marriott Rewards here.
It is bit tricky what qualifies as qualified earning for extending points validity because not all activity does.
Here’s information from Marriott:
Extends points validity:
- Earn points or miles on a qualified paid stay at any of our participating hotels worldwide
- Make a redemption stay at any of our participating hotels worldwide
- Redeem points for any one of our over 200 redemption options, including merchandise,cruises and digital downloads
- Make a purchase using a Marriott Rewards or The Ritz-Carlton Rewards credit card
- Earn points with one of our program partners
- Purchase points
- Hold a qualifying group or event with the Rewarding Events℠ program
- Earning points or miles on incidental charges at qualifying brands
- Marriott Vacation Club owners exchanging their weeks or MVC points for Marriott Rewards points
- Converting points to airline miles or airline miles to points
Doesn’t extend:
- Gifting or transferring points
- Receiving points as a gift or transfer
- Earning points through social media programs/promotions, such as #MRPoints
- Registering for a promotion
- Marriott Vacation Club owners staying during their ownership stay, even if earning Elite credit
Here’s the PDF:
Conclusion
It is always good when programs proactively remind members that their points are about to expire but 23 months in advance?
Seems that Marriott Rewards goal trying to “stabilize” their platform is not quite working when their system splits out and sends hundreds of thousands emails like this to their members.
