Hilton has now started their loyalty platform update that we first wrote back in spring and again last week (read more here).
All functionality online and customer contact centers will be down for a day and Hilton asks members to come back tomorrow (let’s hope that everything goes smoothly and they won’t be doing Marriotts).
You can access Hilton Honors here.
Here’s rate search for New York (tonight):
Here’s what happens when you try to log into your account:
Here’s what behind this update:
Here’s the update from Hilton:
As part of our efforts to continually improve and enhance the guest experience, we are making planned updates to the Hilton Honors platform. As a result, select features will be offline starting October 30, and depending on your time zone, extend into October 31. During this time, the ability to book, amend, and/or cancel standard and redemption reservations will be temporarily unavailable. This includes doing so through our website, mobile app, call centers and hotel systems. Hilton Honors members, non-Honors members and guests with upcoming stays will receive an email ahead of their stay with additional information. Upon completion of these updates, Hilton Honors members can expect to see their Points post more quickly. We also look forward to sharing details of newly enabled user experience improvements as they become available.
Here’s what Hilton told about this upgrade in the spring:
Hilton Honors is continuously evaluating the technical systems we use in order to deliver the best experience possible to our members. We are moving to a new platform later this year, and among the many benefits that will be offered, members can expect their Points to post much faster. The transition to a new platform will be seamless and require no action from our members.
This new loyalty platform allows Hilton Honors to post points from stays to member accounts faster, speed up the ability to add partners and/or change program parameters and help more creative campaign bonuses.
Let’s hope that everything goes smoothly and everything is back online later tonight or early tomorrow.