Marriott employees in many cities across the United States have been striking since early October causing havoc for guests staying at any affected hotels that have been minimally staffed and picketed outside.
Now the world’s largest hotel company has already reached agreements with its employees in Detroit, San Jose, Oakland, and Boston. The strikes are still affecting hotels in San Francisco and Hawaii.
You can access Marriott’s website here.
A friend of mine sent the above video about Marriott employees picketing in front of Sheraton hotel in Hawaii.
Here are some announcements from early October that these still striking hotels were distributing to guests:
These strikes have really been an issue for guests trying to stay at any of affected hotels and my personal advice has been to book away. The service levels have been terrible from closed F&B outlets and room service to no daily housekeeping at all.
I am glad that Marriott and its employees have been able to reach an amicable agreement to both parties in most cities so far and let’s hope that there is a resolution for San Francisco and Hawaii soon too (both very expensive places to live in).
The communication from hotels to affected guests has been terrible – basically nothing. Guests who had flown in to spent their honeymoons in Hawaii have found most of the F&B outlets closed and picketing employees making noise outside making the experience terrible. Why not let the guests know in advance allowing them to make alternate plans? You may take short term revenue hit but not tarnish the brand long term.