IHG Rewards Double Points Plus More-Promotion Confusion

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IHG Rewards Club launched Double Points Plus More-promotion back in September (read more here) that was first supposed to be valid through December 16, 2018.

IHG Rewards Double Points Plus More-Promotion Confusion

Then last month, IHG started to promote that this offer ends on December 31, 2018 and some members were shown that the name of the promo had changed to “Now Unlimited Double Points Through 12/31” (read more here and here).

You can access this offer on IHG’s website here.

READ MORE: IHG Rewards Club Rate & Bonus Points And Miles Promotions

When I wrote the follow up piece, I did confirm with the IHG spokesperson that the promo had been extended until December 31, 2018. I had no idea, however, that there was going to be promo variation between US/UK and rest of the world.

Based on the information that a reader received from the Ambassador service center the UNLIMITED Double Points is only available for members whose account address is either in the United States or the UK.

If you access IHG’s website using a VPN or while being in these two countries, you may well see pages where this Unlimited Double Points is being promoted even when it is not applicable to your account.

Conclusion

There is nothing in the promo T&Cs that spell out clearly that the double points are only valid for members in these two countries and IHG shows this offer based on the IP address where you access their website.

IHG had made one time adjustment for the double points that the reader had missed. Not sure if this works for other than Royal Ambassadors.

It would be better if the T&Cs of these offers would be clearer.

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